WAYFINDING AND SIGNAGE
both regionally and nationally. Overlake is currently embarked on Project FutureCare, a $250 m, five-year campus renewal project to ensure that it continues to set the standard for overall healthcare excellence in the region.
The challenge The cornerstone of Project FutureCare is a newly built, 240,000 ft2
could say the timing was challenging,” said Laura Moorhead, senior account executive at Neurilink. “However, we just had to adapt, as everyone else was at the time. We had such a great team on the project that we just worked through the situation together to make sure that we delivered successfully on the project.” Neurilink worked with Exterity, a VITEC
tower which
opened in February 2021. This new facility has a new concourse-style drop-off and improved wayfinding, while also offering larger, single-patient rooms that combine the space for family zones and state-of- the-art technology. During the design phase, Jeni Connelly, IT senior project manager at Overlake, and Technology lead for the new building, realised that a new IPTV system could act as a catalyst for improving patient experience at the Medical Center. Jeni Connelly said: “We evaluated our
legacy video system – largely co-axial- based cable TV – and realised it didn’t support the in-room entertainment experience we wanted to offer our patients. The New East Tower project gave us a chance to change that for the better. We decided to opt for a state-of-the-art IPTV system as we felt it would be the ideal solution to address our ‘patient experience’ quandary, as well as service the full array of our day-to-day video needs.” The IPTV system needed to consolidate
350 patient rooms – as well as common areas and a videowall in the entrance lobby – onto a single network, which is centrally managed and supervised. The hospital also hoped to upgrade the existing cable TV system to include video-on-demand (VoD) services, while giving patients swift access to information and educational videos, as well as other internal content.
The solution
Neurilink, based in Boise, Idaho (with an office in Seattle) was chosen as the AV systems integrator for the project, and started work in March 2020, the same time as the impacts of the COVID-19 pandemic began to be felt around the world. “You
company, to design an IPTV system that would satisfy the varying demands of both the hospital staff and patients. The system comprises a 4TB management server that hosts all applications and devices, including VoD services and recordings, and in-house custom channels, including a patient education VoD library. Hollywood movies are also available for patient entertainment, with Pro:Idiom encrypted videos streamed directly to healthcare- grade ‘smart’ televisions. The system also incorporates ATSC and QAM gateways to capture cable TV and OTA (over-the-air) channels to complement VoD, and utilise, when required, the hospital’s existing RF system. In addition, an AvediaStream m9605 Media Player powers the videowall in the lobby, and provides the ability to seamlessly display 4K video and detailed graphics (up to 4K, 60 fps), creating a captivating visual experience on arrival.
Hospital-grade displays Each of the new patient rooms contains a hospital-grade display, complete with a simple, intuitive user interface custom- designed by the team. For convenience, the menu is navigated with the ‘nurse call’ pillow-speaker remote so that a single device is all that is needed for the patient to be in full control. Laura Moorhead added: “This was our first experience of working with Exterity, and I can’t speak highly enough of the team there.” The Exterity IPTV solution has made it simple for Overlake to provide patients and staff with managed access to different categories of content – whether VoD, in- house videos, proprietary programming, or OTA broadcasts – via a streamlined system that is robust, reliable, and simple to use.
The hospital has significantly improved the patient experience, and delivers increased value for all of its stakeholders. Jeni Connelly said: “The Overlake neighbourhood includes many of the biggest names in technology, and we are delighted that our new IPTV system delivers an experience that is as slick and convenient as the latest consumer device.”
Colin Farquhar
Colin Farquhar is senior vice-president of Sales at VITEC. He holds a BSc from Strathclyde University, and has spent over 30 years at the forefront of the ongoing convergence of AV and IT, ‘gaining unrivalled experience across software engineering, product management, marketing, and sales’. VITEC says he is widely regarded as one of the leading authorities in enterprise-scale IP video. He founded Exterity in 2001, and spearheaded the team through the acquisition by VITEC in 2021. Under his leadership, Exterity established a large and loyal customer and partner base, with a number of organisations specifying solutions for global projects. The acquisition by VITEC ‘creates a company that can use its combined technologies to offer customers a broader choice of market-leading IP video solutions to suit their needs’.
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June 2022 Health Estate Journal 61
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