Wellbeing Companion by Sabio Group
ABOUT THIS PRODUCT...
Sabio Group is a global digital experience transformation services specialist driven by the belief that CX should be brilliant.
Headquartered in the UK with operations spanning Europe, Asia, Africa and India, Sabio seamlessly combines digital and human interactions to optimise customer journeys across multiple contact channels.
COMPANY PROFILE
Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.
The Group delivers solutions and services that seamlessly combine digital and human interactions to support brilliant customer and employee experiences (CX).
The company's mission is to help clients in leveraging technology to deliver efficient and engaging experiences for both their customers and employees. This is achieved through a multifaceted approach that includes enhancing productive conversations in contact centres, implementing effortless automation via artificial intelligence (AI), fostering insightful interactions using data analytics, and enriching experiences through customer relationship management (CRM) systems.
Sabio’s expertise is further enriched through partnerships with world-class technology leaders like Amazon, Avaya, Genesys, Google, Microsoft, Salesforce, Twilio, and Verint. These collaborations enable the Group to optimise customer journeys across multiple contact channels, ensuring that businesses make informed decisions to enhance their service quality.
Sabio’s Wellbeing Companion solution is a key part of its newly created Wellbeing Programme, which has been designed to illuminate, implement, and monitor wellbeing strategies within organisations. The Wellbeing Companion is central in the wider programme, and takes advantage of ongoing, anonymised data to support contact centre advisers and managers as part of a systematic approach to an organisation’s wellbeing strategy.
COMPANY CONTACT
https://sabiogroup.com/contact-us 0344 412 3000
https://sabiogroup.com
Find us @TomorrowsHS
https://x.com/TomorrowsHS
The Companion is part of a three-pronged wellbeing service which includes Consultancy and Success Management. The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organisational culture.
The Companion gathers critical, anonymised information on how the working environment is impacting the adviser, which can then be analysed based on Sabio’s validated and science-based psycho- social model.
With numerous industry awards and recognitions cementing its reputation for CX excellence, Sabio is committed to delivering brilliant customer and employee experiences through both its own IP, client partnerships and being an employer of choice across its global footprint.
AWARDS 2024 33
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