10 QUESTIONS WITH...


Confident in decision making- As the experts, we’re relied upon to make informed, logical conclusions based on experience and the information available; in pressured situations you need to be able to make quick, confident decisions without comprising delivery.


Q7 Q8


IF YOU COULD HOST A DINNER PART WITH THREE GUESTS, DEAD OR ALIVE,


WHO WOULD THEY BE AND WHY? Nobody famous; it would be the three people who had a significant impact on my life, but I’ve never met; my mother’s twin brother, my grandfather and uncle on my father’s side. They died before I was born but I’m told I have traits from each of them, some good, some bad.


ANY ADVICE TO SOMEONE JUST STARTING OUT IN THE INDUSTRY?


Be prepared to go off piste; FMs do what it takes to get the job done. I’ve had some bizarre requests over the last seven years, responsibly disposing of two 14ft fibreglass runners’ springs to mind, but when you find the right solution and the clients happy, you get a real sense of achievement from a job well done.


Q9


WHAT DO YOU THINK IS THE FUTURE OF THE FM INDUSTRY?


There has been an increased focus on health and wellbeing both in and out of work; building and offices are


76 | TOMORROW’S FM


being designed to promote more active and comfortable environments in a bid to retain quality staff. The challenge for the FM industry will be understanding and reacting to the needs of individual businesses to develop a flexible solution that optimise the productivity of the staff and support the needs of the organisation.


Q10


PHIL ROKER, CO-OWNER AND MD OF VACHERIN ASKS: HOW DO WE


ENSURE A FOCUS ON QUALITY RATHER THAN THE PRICE-DRIVEN, RACE TO THE BOTTOM THAT LED TO THE CARILLION COLLAPSE AND IS


STILL PREVALENT? Carillion’s collapse (very simply) was born out of a lack of foresight, the desire to become the biggest, rather than the best, FM provider saw aggressive bidding to secure contracts at the lowest possible price, through poor payment terms to contractors, leaving no margin for error or delivery delays.


FM needs integrity at its core; it’s up to the industry as a whole to demonstrate through the practice of responsible bidding, fair payment terms, longer-term supplier relationships, that there is added value in procuring the right service at a realistic price.


www.paretofm.com twitter.com/TomorrowsFM


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