EDUCATIONAL FACILITIES
about the different forms of support that can be provided over a product’s lifetime.
This starts with a commissioning service that ensures correct set-up, installation and training on safe operation and any supporting software for digital products. A comprehensive service plan then ensures systems continue to work safely and efficiently, helping to improve the longevity of products. Regular checks on components that play a vital role in safe operation makes sure water controls are in full health and comply with guidelines – all ultimately minimising downtime.
“A holistic approach to specifying
water controls in schools is needed if we want to achieve the highest levels of durability, hygiene and safety.”
Priority should be given to products that are available with services from the manufacturer. This might seem an obvious point for Rada to make as a manufacturer, but who understands a product more than the people who built it? Manufacturers know how to optimise a product’s performance and can make sure they’re installed and serviced correctly.
Digital products are increasingly smart too and must be configured correctly so they work at their optimum. Manufacturers create the software needed to operate and manage these products, so the need for a specialist and bespoke level of service is becoming ever more important.
Embracing innovation The technology that powers digital products can now be harnessed to deliver intelligent services. It’s important that estates teams recognise the benefits this new generation of service can offer.
Using Internet of Things derived intelligence via the cloud, digital water controls can now send operating data to an online service centre. Engineers can use this live data to monitor how taps and showers are performing. They can analyse the data and help staff find new ways of managing resources or advise on important hygiene measures such as duty flushing.
Monitoring can be especially useful for schools during a holiday period when low usage may mean that adverse changes are not always detected immediately.
If required, a trained team can step in remotely or send an engineer to provide on-site support, all with minimal intrusion on the time of estates teams. The technology for online real time video support is also available for when a problem needs to be diagnosed and resolved more quickly.
A new way of working It’s clear there’s a lot for schools to consider when taking this holistic approach to installing, operating and maintaining their taps and showers. To help get the right
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products and services in the hands of estates teams, manufacturers need to work in partnership with them. They need to give clear advice and put forward a plan that meet a schools’ specific needs and budget.
A new way of working can help do this: integrating all product, service and support elements into one bespoke package, costed under a clear monthly or annual payment plan. This approach gives an estates team peace of mind they have everything they need.
Manufacturers retaining responsibility for a product’s ongoing function is also an important part of this approach. Management of washroom maintenance at a school may change over time, and a long-term working relationship with the manufacturer, that directly oversees product performance, will make sure best performance is consistently delivered.
The benefits supporting services for taps and showers are clear – enhanced functionality and optimum performance.
To deliver durable and safe washrooms for pupils, it’s no longer good enough to just consider taps and showers in isolation when choosing what to install. The availability of specialist supporting services from manufacturers is an important consideration too. It’s only by combining all these elements that estate teams can be certain that they’re achieving the highest standards in their washrooms.
www.radacontrols.com
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