SOCIAL HOUSING & COMMUNITY FACILITIES
troubleshoot any problems, and ensure compliance with detailed governance around data security.
They can remain alert to the changing landscape and respond accordingly — implementing solutions such as SD-WAN technology, and deploying additional firewalls – which can be easily dialled up to provide extra support at times of heightened cyber security threat. Likewise, these can be reduced accordingly to support ease and speed of use, when known risks decrease. With the ability to level security up and down, it becomes easily scaleable.
For instance, should a social media channel be hacked, SD-WAN enables unauthorised posting to be banned across the entire network — via a process no more complicated than the pressing of a few buttons. Using this type of technology enables organisations to deploy security easily, providing the flexibility necessary to match the environment as it stands at that very moment in time.
Making the most of the cloud Nowadays, the benefits of the cloud are well known and, as a result, it has become a commonly adopted technology. But for housing associations, limited budgets mean that this is not always the case. However, public cloud offers an opportunity to scale up and down, providing flexibility and resource where and when needed — an attractive proposition for organisations with fluctuating needs, and the desire to keep budgets to a minimum, as and when needed.
For example, a housing association might be planning a programme of kitchen renovations and require a separate online storage facility. Once the initial infrastructure is in place, the provider can take advantage of easy access to additional features, such as specific interfaces which enable data collection.
In the instance of a renovation programme a housing association may need details from tenants in relation to their unit colour and finish preferences. In this situation, computer terminals can be placed in community hubs, with secure access to interfaces located on the organisation’s network. This facility will likely only be needed short term.
Public cloud offers the ability for a pop-up IT functionality, with the ability to scale back the storage, and bring costs back down, when no longer required.
Accessing IT support And just as service users may need support when it comes to accessing systems, employees may need help rectifying IT concerns of their own.
Password issues are one of the most common queries for first line support teams who can quickly rectify such problems, which can easily cause a significant bottleneck for those without a similar level of IT know-how.
Having a reliable provider on hand to answer and resolve IT queries, big or small, means that housing organisations can prevent downtime, and maintain a reliable service for users.
56 | TOMORROW’S FM
Support that meets the needs of modern society Today, IT plays an important role in every organisation. But with the ever-evolving nature of technology, it can become complex to maintain compliance with stringent governance — a concept familiar to those working within the public sector.
Unlike private businesses, which often come with less regulation and financial constraints, every penny spent by government-funded organisations is open to scrutiny — as is every mistake that’s made.
As a result, failing to keep pace with technological advancements could prove incredibly costly, preventing advances in efficiency, security, scalability, and support — and resulting in reputational and financial damage that is far less simple, and far more expensive, to rectify.
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