In one study, Tork interviewed more than 3,000 people from six European countries to gain some insights into restaurant attitudes. While poor service and a long wait for meals were the most common gripes, around 55% of diners considered clean and sanitary washrooms to be of major importance when dining out.
“Businesses have a difficult brief: they are expected to impress influencers, prove their restaurant’s sustainability, offer high standards of hygiene and cater to solo diners."
More than 80% of respondents believed a dirty restaurant washroom to be a likely reflection of the kitchen standards. And more than 75% said they would not return to an establishment where the toilets were unclean, with 25% vowing to walk out if they encountered a dirty washroom.
The fact that clean, attractive washrooms are an important asset to any restaurant means that all dispensers and surfaces should be easy to clean.
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Automatic taps and touch-free dispensers will help to reduce fingerprints, while continuous flooring and wall coverings will be easier to clean than tiles with grout lines.
Fresh flowers, luxury soaps and high quality hand towels will show an extra level of care to the influencers, as will aesthetically-pleasing units such as the Tork Image Design Line of dispensers. These team stainless steel casings with a sleek black plastic trim to create an upmarket ambiance.
And restaurant managers will impress their environmentally-conscious customers – and influencers, too - by implementing Tork PaperCircle in their premises. The world’s first recycling service for paper towels enables us to reduce the carbon footprint together by 40% by creating a closed loop system for used washroom hand towels. The towels are collected by Tork PaperCircle sustainability partners and taken to local Essity mills where they are turned into other tissue products.
The fact that restaurants have bounced back following the pandemic is excellent news for the hospitality industry. Business managers now need to stay ahead of the trends and ensure that their restaurants have what it takes to attract online attention while also being clean, hygienic and sustainable.
www.tork.co.uk/restaurantworkflow TOMORROW’S FM | 41
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