CLEANING
event was virtual, but as important, rewarding and uplifting as ever.
Wellbeing matters Supporting our colleagues with stress, whether it stems from work or home, is our responsibility as employers. There are so many factors, some outside of our control, that can impact our colleagues, and 2020 wasn’t short of challenges. But one thing that we can ensure is that we have the right support in place should they ever need it.
Our Employee Assistance Programme, which has been in place for many years, offers 24/7 access to a trusted, compassionate health and wellbeing counselling service. Whether it’s an operative struggling with the pressure of working in lockdown, to a furloughed team member concerned about the future, this service has brought great comfort to many and will continue to do so in the future.
When the pandemic started, we also assigned our first ‘mental health first-aiders’ who were there to talk to anyone in need. They have been keeping in touch with our furloughed colleagues, contacting them once a week to ensure they still feel part of the company, as well as supporting those juggling work and family life. It has brought us all together and is something that we will continue with when lockdowns are a thing of the past.
Money talks Of course, the main priority for most of us throughout the pandemic has been to keep our colleagues and their families safe and supported. Providing stability during uncertain times is difficult but we have done everything in our power to ease the financial burden.
Even when it felt like the world was stood still, we wanted our colleagues to feel they were moving forwards. And that ethos will continue throughout 2021. Our ‘Inspirational Toolkit’, which features practical advice and training videos, and our electronic learning system, will continue to be available for all of our employees to access at any time.
Celebrating success One positive thing to come from the pandemic is the recognition that the cleaning sector finally received. For many years, cleaners have been undervalued by those not in the industry, yet in 2020, they were front line heroes. Showing our colleagues their worth is really important. From glowing client feedback, to praise from a manager, recognising great work and rewarding those who have gone above and beyond makes a huge difference to morale. We always try and show our appreciation for our staff and one of the ways we do this is through our awards scheme. We have quarterly awards, where colleagues can nominate a team member, and then we crown an ‘Employee of the Year’ at our annual kick-off meeting, which includes a guest inspirational speaker. This year’s
www.tomorrowsfm.com
One way is through our support of the Living Wage scheme as a Recognised Service Provider. We firmly believe that those who are willing to work hard should be able to enjoy life and not be burdened by the stresses that come with financial hardship. This is why ensuring that our colleagues receive a fair wage, reflecting the real cost of living, has long been a commitment of ours.
For our furloughed colleagues, we have also tried to bridge the gap between the government funding and their usual wage. We do not underestimate the impact that losing 20% to 30% income overnight can have, which is why we have put provisions in place to ensure that almost all of our colleagues still receive 100% pay whilst on this leave of absence.
Boosting morale in 2021 Rigorous cleaning remains one of the first lines of defence against Coronavirus, and even after the vaccination programme has done its magic, hygiene will continue to play a vital role in our society. By showing our appreciation, and rewarding our colleagues for their unwavering commitment, we can make a huge difference to their morale and wellbeing. Our colleagues need us more than ever, but quite frankly, we need them more. After all, our businesses would be nothing without our people.
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