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CLEANING


TIME TO THRIVE


With the nation’s cleaners remaining firmly on the front line this year, Jan-Hein Hemke, Managing Director of Facilicom UK & Ireland, discusses the importance of motivating teams to handle whatever 2021 throws at them.


Last year was incredibly challenging for our industry. Many of our cleaning operatives had to put their own concerns to one side and get on with the task at hand. With a vital role to play in the fight against infection, the pressure was immense and we had to adapt our working processes, equip ourselves with new skills, and weather the storm.


Our colleagues showed great resilience and determination, but a year is a long time to keep that up. We cannot pretend that the lack of respite from the virus hasn’t taken its toll. Many key workers ended December feeling worn out and very much ready to see the back of 2020.


Cue 2021. A year of hope. Treatment of COVID-19 was improving and the much-anticipated vaccine programme was getting underway. Yet just a week into January, another national lockdown was announced.


It is hard not to feel deflated. We’re still living under the same COVID-induced restrictions that were introduced almost a year ago. The virus continues to determine the way we live and work and for some key sectors, including cleaning, the pressure remains. In fact, it never really eased.


So, as we navigate yet another lockdown, and wait with bated breath to see what the next few months bring, how


48 | TOMORROW’S FM


do we keep up the momentum without impacting mental health? How do we instil positivity when uncertainty continues to surround?


At Facilicom, we have always put the wellbeing of our colleagues first, but in today’s world it is more important than ever. We need to safeguard their mental health, both in the short and long term, and ensure they feel supported and happy in their role. Many of the processes we already had in place served us well throughout 2020, ensuring our teams had access to the right support whenever they should need it. But we also launched a number of new initiatives in the wake of COVID, to inspire our people and help them to develop.


The opportunity to grow Training and personal development was one of the areas that many companies put on the back burner in 2020. Many see this as an additional aspect. A nice-to-have. We view it as essential to the morale and self-worth of our colleagues. This is why, even though we couldn’t always meet face-to-face, we continued to invest in our people and support them with their progression.


twitter.com/TomorrowsFM


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