FEATURE


the true picture, while issues are raised and surfaced centrally for management to address in real-time.


Imagine a reality where the cleaning staff can raise a ticket for maintenance to check the damaged floor tiling and an action is immediately raised to address it. Management has visibility and the client gets a report for complete transparency. Technology can make our operations safer, more efficient, compliant - and ensure we can demonstrate accountability higher up the management chain.


we’re understanding, more than ever, that data is king. Investment in analytics and intelligent modelling that can identify trends, risks, and predict where we need to focus our attention is also taking off. We’re seeing a shift from reactively addressing problems, to predicting them before they even arise.


Effective, smart data management from our facilities operations will top the priority list for clients, FM providers and tech companies alike in 2021: we will, in time, build digital ecosystems that can truly tell us what’s happening on the ground, in any facility, at any time.


How do we prove what’s being done


and when? The cleaning crew argue they’ve fulfilled their obligations but 10 minutes into the lunchtime rush, the hospital canteen looks like no-one’s emptied a bin or taken a brush in there in weeks. Complaints are raised; you’re not delivering on contractual agreements and there may be financial repercussions. There’s a paper checklist on a clipboard somewhere with some boxes ticked, but that’s not going to help resolve the dispute.


“We will, in time, build digital ecosystems that can truly tell us


what’s happening on the ground, in any facility, at any time.”


term=facilitiesmanagement


It’s one of the biggest pain points for anyone charged with delivering on contracts for clients in facilities management: particularly if you’re navigating third-party contractors, or deploying staff from afar.


Technology has a growing role to play here too. If we equip frontline workers with digital auditing solutions straight on their mobile devices, we can not only provide that all-important validation for client contracts, but create accountability cultures from the ground-up.


GPS functionality provides proof that workers have physically checked-in to a site. Photo evidence captures


www.tomorrowsfm.com


https://ec.europa.eu/environment/topics/circular-economy/levels_en https://ec.europa.eu/energy/topics/energy-efficiency/energy-efficient-buildings/renovation-wave_en


Beyond care and maintenance There are growing demands outside the historical ‘core’ responsibilities for FM, adding even further pressures. The European Commission framework for sustainable buildings, Level(s), the Renovation wave and a review of the National Energy and Climate Plan (NECP) are all pushing carbon neutrality and energy efficiency up the FM agenda. Currently, 75% of EU building stock is energy inefficient: going (and staying) green is going to be a critical competitive edge.


Can technology help here too? Research suggests many inefficiencies are addressable and fall under the FM remit: whether that’s through temperature monitoring, automated sensors or simply ensuring critical audits, checks, and maintenance are completed in a timely manner.


Clients are also asking for new ways to see and demonstrate the environmental impact of their buildings: making that connectivity question around our data even more important. We’ll expect to see continued growth of sensors and real-time monitoring alongside the likes of ultra-efficient LED lighting, a growth in solar energy and the likes of displacement ventilation - all feeding information into central eco data ‘hubs’ to measure and mitigate impact.


The coming twelve months and beyond pose many challenges and opportunities - all at a time when the industry is being asked to do more with less. Investment into the right technologies will not only ensure we can rise to the challenge, but futureproof ourselves to be resilient in the face of change.


https://safetyculture.com/events-and-webinars/transformation-tech-in-fm/?utm_source=TFM&utm_medium=Advert&utm_campaign=FY21_Q3_EMEA_FMevent&utm_content=eventpromo&utm_


Join the discussion Interested in understanding more about the potential role of tech in FM? SafetyCulture will welcome global industry leaders from Sodexo, Mitie, Atalian Servest and more to its virtual industry roundtable on 4th March, 3-4pm.


Register for free to be a part of the discussion as the panel deliberates the biggest challenges and changes facing the industry - and the critical role technology must play in taking facilities management to the next level.


SafetyCulture is a global technology company which supports businesses to do their best work every day. Used by over 28,000 organisations its flagship products, iAuditor and EdApp enable teams to perform checks, train staff, report issues, capture data and communicate fluidly.


www.safetyculture.com/ TOMORROW’S FM | 39


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