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CLEANING


THE AIRPORT CLEANING CHALLENGE


Stuart Hands from Tork manufacturer Essity, looks at the types of cleaning issues that face our busiest transport hubs - and considers how airport cleaning could become more efficient.


Busy airports cater for hundreds of flights and thousands of visitors each day. Inevitably, it is a real challenge for cleaners to stay on top of all the litter and debris created by passengers while also keeping the washrooms clean around the clock.


Airport cleaning teams are usually given a designated round and are expected to revisit it several times during the course of their working day. Pacing out the same area eight to 10 times in one shift can be monotonous work, but the aim is to tackle all cleaning issues as and when they arise.


However, this system has multiple drawbacks. Some parts of the cleaner’s round may still be clean from the previous check, which means their subsequent visit will be pointless. Meanwhile, problems may have arisen between rounds in other areas which could require urgent attention. But dealing with such issues could well be delayed while the cleaner methodically repeats his or her designated rounds.


Cleaners will also be expected to respond swiftly whenever a mess occurs - but such incidents are difficult to predict. Some tasks will always fall through the cracks and this will lead to unsatisfactory results and possibly complaints from passengers.


50 | TOMORROW’S FM


Servicing the washrooms forms a large part of the airport cleaner’s job, so repeated visits to the toilets will be required to check on soap and paper supply levels and to carry out cleaning tasks. But an airport inevitably experiences peaks in washroom traffic –often just before a flight and immediately after a landing – and this heavy usage could lead to cleaning crises along with run-outs of soap and paper.


Refilling washroom dispensers is a time-consuming business, particularly during traffic peaks. In a ladies’ washroom with multiple cubicles the cleaner will have to wait for every cubicle to become empty before being able to check the toilet tissue supplies in each one, for example.


So airport operatives often feel they have to be everywhere at once as they clean up messes, refill dispensers and deal with complaints. And this stressful, repetitive work may make them feel demoralised which could lead to absenteeism and a high staff turnover – along with poor cleaning results.


However, there are much more efficient ways of tackling airport cleaning. And technology is a key component.


In today’s digital world there is no longer any need for cleaners to pointlessly repeat the same round whether or


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