TRAINING & CPD
with business purse strings being held more tightly than ever, security providers need to offer an exceptional solution, combining real value with a best in class security offering. Professional service, incorporating a good level of value-added services, are now an absolute must when procuring these external services.
Pride in professionalism Professionalism only comes with the highest levels of training and the right qualifications. Not only does this instil customer confidence, it also equips security officers with the skills required to tackle any situation. After all, it’s our people that make all the difference. It doesn’t matter how advanced security installations and communication systems are; ultimately, people will have to assess the actual risks, make decisions and take specific actions. Achieving this requires a robust selection process, the highest standards of training and education, and ongoing mentoring with clear direction.
Inevitably, this will mean selecting a provider that operates to the very highest standards, has its own NSI accredited security operations and monitoring centre, holds SIA Approved Contractor Status and operates a properly audited ISO 9001 quality management system.
Tailor your approach Having the right qualifications should be a given, but what makes a firm stand out from the competition is the ability to offer a truly bespoke solution. It isn’t enough to offer a ‘one size fits all’ solution. Each customer has varied and specific requirements, so it is vital to really get under the skin of the business and understand their unique challenges and pressure points.
More often than not, a combined approach to security is necessary, so as to ensure that all eventualities are properly catered for. By tailoring a smart solution to suit the customer’s needs, and uniting traditional security practices with electronic solutions, one can make significant cost efficiencies, whilst at the same time maintaining high levels of safety and security.
A proper understanding of each client’s challenges, together with the ability to be able to adapt to their changing needs, is essential if one is to provide a consistent and effective service. Ultimately, it is wise for a customer to consider selecting a provider that is able to offers a complete in-house security solution, and that is also able to create a bespoke service package, and where necessary, one that encompasses, manned guarding, electronic security and fire protection measures within a single, cohesive product.
Value added services can make all
the difference When it comes to the bottom line, customers want to make sure they are making the right investment. A security firm might have all the right qualifications, and they have a solution that is fit for purpose, but do they really stand out from the crowd? Building in value added
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services is often the answer, and these can often be included for little or no additional cost. For example, with a little specific training, a good quality security officer, is able to take on duties such as dealing with incoming and outgoing mail, and even weekly fire alarm tests, thereby freeing up internal staff and reducing the reliance on additional external services.
At Trigion, we gear our training to encompass both operational excellence and outstanding social skills, so as to provide our customers with a fully rounded service. So, in addition to regular security training, our officers also receive training in people and communication skills. We call this ‘Hostmanship’ – the art of making people feel welcome.
“By developing and honing colleagues’ interpersonal skills, a caring and professional approach is introduced
into our work. In return, our colleagues are more motivated and committed to their tasks and have a better
understanding of their client’s needs.”
Good Hostmanship encompasses actions such as customer care, quality, friendship and hospitality. It begins with a welcoming and open attitude to all people and situations encountered. This can be something as simple as assisting with directions, helping with reception duties and delivering first aid services, to dealing with a full-blown emergencies, such as a fire, flood or accident.
We believe this is a significant way by which we can add value to the service we provide to each of our clients, whilst at the same time, enriching our colleagues’ wellbeing. Hostmanship helps boost our colleagues’ self- esteem and build their confidence to communicate and engage with their peers and clients effectively.
By developing and honing colleagues’ interpersonal skills, a caring and professional approach is introduced into our work. In return, our colleagues are more motivated and committed to their tasks and have a better understanding of their client’s needs. As we so often say: ‘Happy People Make Happy People”.
Invest in the best It’s not always a race to the bottom. It shouldn’t be about finding the cheapest solution, but it should be about finding an effective, good value solution, from a provider that heavily invests in the training and development of its teams. One which provides a truly bespoke service that improves security and safety and by doing so, enables the business to run more smoothly and effectively.
www.trigion.co.uk TOMORROW’S FM | 33
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