FOOD & DRINK
How to choose your supplier Consumers are becoming increasingly savvy – they know what makes a good cup of tea or coffee and expect quality wherever they are. At Ringtons we say the most important factor to great hot drinks is consistency which is spearheaded by choosing a supplier who can support FMs needs.
With so much choice on the market, it’s sensible to seek assistance from an expert who could advise which machine(s) suit. An expert will suggest machine options based on the use of the building, customer footfall, volume of drinks needed, staffing resource, available space, fitting with existing catering facilities and the range of drinks you’d like to offer.
The tea and coffee itself is arguable of even greater importance to achieving the right level of high quality, and working with a coffee and tea supplier who has their own stringent processes in place to produce their products, allows businesses to start out on the best footing. Any worthy supplier will help its customers make sure the same effort is put into serving their product once it’s in their own customers’ hands.
Credible suppliers like Ringtons ensure every stage of their production process is measured, managed and
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transparent. Processes for coffee include stringent green bean procurement processes with all green bean purchased against agreed contracts. For tea, we buy directly from tea estates and gardens, blend and pack all of our tea in our own UK facilities and blind taste every blend we make six times to ensure consistency and quality.
A credible supplier should advise on menu range looking at coffee, tea, infusions, Fairtrade, decaf and syrups and provide their customers with the information they need on the coffee and tea products they serve – including origin and taste – to help the business promote the coffee and tea to its own customers. The level of information each client will need on the products will of course differ, but fundamentally a supplier should be explaining the difference to FMs to showcase their expertise and offer reassurance.
Even if hot drinks are provided for free there’s a lot to be said for providing staff and visitors with a better-quality drink – not only can it generate income and boost morale but if on-site facilities are good, staff are less likely to leave the building which in-turn reduces down time. It also reflects well on a company who can impress visitors with a great cup of coffee or tea.
www.ringtons.co.uk/B2B TOMORROW’S FM | 47
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