CLEANING


BRIGHT IDEAS


Without change, service suppliers risk losing custom as FMs look elsewhere to ensure maximum value. Jan-Hein Hemke, Managing Director of Facilicom UK, takes a look at innovation in the cleaning sector and says it’s not always about the big concepts.


As a service supplier there is always a risk of settling into a pattern of work and sticking to it. Your approach won you the work, so why wouldn’t that method retain it when it’s renewal time? This can especially appear the case in a sector like cleaning. If the premises are cleaned to the required standard and the customer was happy with the cost, what’s the point in looking to change?


20 | TOMORROW’S FM


There are actually a number of reasons, for a start, no client wants to be taken for granted. They want to know they are getting the best service possible, and this has to involve looking to make improvements wherever possible. Secondly, innovation can set you apart from your competitors helping you attract and retain customers. It can also reduce overheads and increase profits, lead to


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