HOTELS & HOSPITALITY THE BOTTOM LINE


Mini-bars, video games, quirky decorations, practical jokes – all of these and more can be found in the washrooms of some of today’s hospitality venues. But how important are such talking points compared with the washroom basics of hygiene, cleanliness and efficiency, asks Essity’s Stuart Hands?


There is a modest pizza restaurant in the American Midwest that has been quietly serving a small-town population since 1992.


Last year Mancino’s in Jackson, Michigan, decided to install interactive video games in the gents’ urinals.


“We thought we needed a talking point - and this was a fun thing for people to talk about,” explained owner Kelly O’Neil. And that is exactly what happened.


Soon the small-town eaterie had earned itself a place on a whole host of websites listing the most unusual toilets in hospitality facilities around the globe.


In fact, “talking point toilets” are cropping up everywhere. An increasing number of venues are choosing to upgrade their facilities in order to surprise, delight or even alarm


24 | TOMORROW’S FM


the public and gain web-based publicity in the process.


For example, a breakfast café in St Louis, Missouri, has covered the walls of its toilets with traditional board games such as Ludo, draughts and Snakes and Ladders. The quirky décor at the Mud House café has led to the outlet being placed among the finalists in this year’s America’s Best Restrooms contest.


“One Essity survey revealed that 90% of people felt the washroom played an important role in their overall impression of a hospitality facility.”


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