COVER STORY FIRM FOUNDATIONS
In a busy environment, with so many touch points that have the potential to impact on your business, it makes sense to use the technology available to reduce your risk, says Access ProNett.
The festive season offers many hospitality businesses and high street retailers the greatest potential, and also the greatest risk of the year, if they don’t get their planning right. It’s the time most potential customers will put aside their financial worries and uncertainties and loosen the purse strings a little. There is a real opportunity to maximise how much share of this increased business you can benefit from and create an outstanding impression for return trade, but get it wrong and you could watch your competitors steal business from you for good.
Getting your offer right is, of course, an essential factor in achieving this but don’t let your infrastructure and property let you down. It’s not too late to make sure the basics are right for Christmas and New Year and that you have a firm foundation to build on when trade stabilises. For multi-site operators, it’s even more important to be conscious that all the bases at all the sites are covered and brand standards are maintained throughout the hectic holiday period.
″When you stop to think about your property maintenance needs, what could be better than achieving
improved service, performance and value from your supply chain?″
Cloud hosted technology Access ProNett looks after the laborious admin work associated with property maintenance, leaving you free to concentrate on all the other things that make a real difference to the customer experience. It provides streamlined processes with
minimal administration whilst enabling you to retain control. Simply, it gives you freedom to do more.
Access ProNett provides you with multi-site technology to fully integrate and automate your FM process. If you are still worrying about what needs attention as a matter of priority to keep your business operating safely and efficiently, or whether there’s something you should be prepared for that you haven’t quite found time to activate, it’s not too late to find out how technology can handle all the elements on your manual checklist for the festive period:
Compliance and emergencies • All compliance certification up to date, with the information readily available.
• Full emergency contractor cover arranged, with someone on standby at all sites.
Day-to-day operations • All equipment serviced and warranties documented, with staff fully trained on its use.
• Everything working and in good, operational condition.
• Heating, lighting, cooling and drainage all in working order at the most economical rate.
Simplified processes • System processes as simple to use as possible with integration across all platforms.
• Real-time awareness of issues across all sites, head office, contractors and suppliers to maintain visibility and accountability.
• Escalation alerts for all facilities management, with an automated process providing the best solution for maximum efficiency and prompt action.
• Quick decision making and authorisation enabled; with an integrated system connected to mobile devices offering the most effective option.
Operational controls and monitoring in place • Operations implemented to ensure customer and staff health and wellbeing remain the highest priority.
• Processes in place to guarantee minimum downtime of revenue generating equipment.
• Emergency and general contractor support approved with a clear service level agreement specified.
• Simple authorisation and sign-off processes in place.
• Budget and expenditure controls in place including approvals process via mobile devices.
• GPS tracking of engineers to aid effective time management and ensure accountability.
18 | TOMORROW’S FM
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