FEATURE
Big data insights Perhaps the holy grail for driving efficiencies in the FM role, unlocking the world of big data is an area we continue to strive towards. In the case of IVE, Proxyclick evidences that both individual visitor experience systems and integrated solutions are now helping companies to unearth insightful data and trends. Contributor, Vodafone, reports that by combining their visitor management solution with their parking solution they have created greater efficiencies for visitor parking, reducing usage by 50%. They say that while the site’s 350 parking spaces always appeared full, once staff began pre-registering visitors through the VMS, with the secondary option to reserve a space, capacity was drastically reduced.
“The Integrated Visitor Experience is one big step towards the industry’s
futuristic ‘all gates open’ approach to managing visitors.”
The company has also been able to investigate a disconnect between its pre-booked visitor numbers and the number of visitors that come to site. They say that once they have a clearer picture, it will help them to better assess the workload and even number of receptionists they hire.
Professionalism To create better rapport and relationships, visitors must feel welcome in your premises. Integrating entire smart systems that bring together a visitor check-in app for arrival, automated gate systems for controlled access, and even meeting room management and catering, can create the ultimate, streamlined visitor experience.
www.tomorrowsfm.com
At Brooklyn Navy Yard Development Corporation, project manager for technology, Marc A. Cecere, says that integrated VMS and ACS enables the corporation to manage a closed perimeter for tenant security, while delivering a first-class visitor experience to some of New York’s most prolific entrepreneurs by reducing waiting time and improving overall efficiency. With seven entry points to the site, for pedestrians and staff vehicles, that’s no mean feat.
Differential value The whitepaper makes the important point that ‘people are ‘wired’ for human contact and no technology can replace that personal touch’. While this is true, Proxyclick highlights that by automating the more menial tasks that can consume a receptionist’s time, organisations can free them to focus on true hospitality. Why have a receptionist taking name and number plate details for check-in, when they could spend their time providing guests with their favourite beverage or helping them log on to the wi-fi?
The paper summarises that embedding smart systems will ultimately help corporate real estate and facility professionals to redefine their role to one that is more strategic, freeing them from the daily grind of monitoring individual systems and managing multiple suppliers. To achieve this, Proxyclick et al state that stronger partnerships between facility management, IT and security teams are imperative. There needs to be a deep understanding of technology, people and processes, which can only happen when links between IT and security heads are strengthened. And the result? A robust, safe and warm welcoming experience so that all visitors feel like genuine VIPs.
To download the whitepaper, visit:
https://bit.ly/2QKIKh2 www.proxyclick.com
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