The Control Center difference Radio Data Comms knew that in order to improve its customer services, grow and be able to expand its business into new markets, it had to find a better way to manage connected devices. Happily, its principle mobile network operator began offering Cisco Jasper Control Center, the automated IoT connectivity management platform, at the same time. Radio Data Comms researched what the platform offered and promptly signed-up. Migration of all its Permaconn devices was smoothly managed, and with the support of Control Center, the business took off.
Paul Behr, Founder and Managing Director of Radio Data Comms, said: “Moving onto Cisco Jasper Control Center was a turnaround point for our business, which has quadrupled in size since we started using the platform to manage all our connected devices.
“Without Control Center, the resources it would have taken to support this kind of growth would have been high, whereas the platform was able to drastically reduce all our manual processes and now helps ensure our cost efficiency. In some markets we have used other connectivity management platforms but found Control Center to be far more reliable with fewer outages, which is critical in our line of business,” he continued.
Automate to win An immediate improvement from migrating its Permaconn devices onto Control Center was a dramatic reduction in manual processes across all areas of the business. Time consuming phone calls and emails were eliminated and replaced by efficient, automated and cost- effective processes.
Automated network connectivity management from Control Center means rapid activation and deactivation of all Permaconn devices and transparent data usage. Setting up devices for customers is no longer a headache – activation now takes seconds instead of a full day – and accurate knowledge of real-time data usage has made billing irregularities a thing of the past. Data usage monitoring also means that Radio Data Comms
www.tomorrowsfm.com
can automate selection of the most optimal rate plans, keeping everything cost efficient.
The Control Center platform enables Radio Data Comms to set up automated rules, which help to ensure device reliability and security. Automated rules mean that alerts are triggered if any unusual device activity is detected, which might be caused by unauthorised device access. The automated rules also detect when a SIM stops working, the causes of which can then be investigated with remote SIM diagnostics instead of sending a technician into the field. This maximises service reliability by enabling the rapid resolution of any connectivity issues.
“Regular trips out into the field to
collect diagnostic data and provide ongoing device support was
costly and an inefficient use of man power.”
Cisco has enabled Radio Data Comms to lower support costs, increase efficiency, and thanks to its seamless access to 58 mobile operator groups worldwide, which manage IoT devices across more than 550 mobile networks globally, rapidly scale and move into new overseas markets.
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