search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
10 QUESTIONS WITH...


In each issue we ask an FM professional the Tomorrow’s FM 10 Questions. This month we spoke to Karl Broom, Territory Sales Manager at FSI.


10 QUESTIONS WITH…. Q8


to all of us. His use of technology has provided a mammoth platform for growth whilst concentrating on putting his end users, Amazon’s customers, first.


Q4


HOW DO YOU CHALLENGE THE


STATUS QUO IN FM? People often think that throwing technology at a problem will immediately be the solution. Instead, take the time to work with organisations to understand the problem. Software and technology can not only enhance a business’ day-to- day operation, but will ensure a better experience for your clients.


Q1


WHAT WAS YOUR FIRST JOB?


I joined FSI at 19 years of age, working on a part-time basis whilst studying for my degree at university. I joined FSI full-time after university, starting in the support team before moving into the business development & marketing team in 2010. I am now Territory Sales Manager with FSI.


Q2


HOW DID YOU GET INTO THE FACILITIES


MANAGEMENT INDUSTRY? Like most, my knowledge of the FM industry in the beginning was very limited. I knew I wanted to work in software and technology, and a family friend advised me of FSI. I approached the company directly and started working with them shortly thereafter, quickly understanding what the term FM meant.


Q3


WHO, IN ANY OTHER INDUSTRY, DO YOU


MOST ADMIRE? Jeff Bezos, from humble beginnings to a brand you just cannot escape. He has taken a simple concept of an online bookstore and used product diversification to maximise his reach


54 | TOMORROW’S FM Q5


HOW WOULD YOU IMPROVE THE FACILITIES


MANAGEMENT INDUSTRY? The introduction of AI and automation into FM are in their infancy, they will have a profound effect on the industry. However, the introduction of such technologies will bring a human challenge, an initial resistance which will look to replace activities currently delivered by humans. Communication with our people through this process, providing an understanding, as well as an insight into how these technologies can help the workforce will smooth the journey for everyone.


Q6


WHAT IS YOUR FAVOURITE FILM?


Man on Fire. Combining action and drama genres with a standout performance from Denzel Washington. Expect a roller-coaster of emotions.


Q7


IF YOU COULD HAVE A SUPER POWER FOR


A DAY, WHAT WOULD IT BE


AND WHY? I would be Superman and fly around to our territories meeting with my colleagues and clients in one day. Modern communication technology aside, face-to-face communication is still a big plus.


IF YOU COULD HOST A DINNER PARTY WITH


ANY THREE GUESTS, DEAD OR ALIVE, WHO WOULD THEY BE


AND WHY? Roger Federer - his mental strength as a professional tennis player is second to none; Richard Branson - to understand that it’s OK to make mistakes in business as long as you learn from them; and James Martin: a down-to-earth man who would be great to have a beer with him, and he could rustle up my favourite, toad in the hole.


Q9


WHAT DO YOU THINK IS THE FUTURE OF


THE FACILITIES MANAGEMENT


INDUSTRY? To underpin the entire FM industry on a bed of technology. Taking the uberisation principle [achieving optimum efficiencies in day-to-day operations] and empowering end- users with the choice to order services as and when necessary.


Q10


IAN FLANAGAN, MD OF RFM GROUP


ASKS: DO YOU THINK THERE’S A DEFINITIVE BETTER OPTION FOR FMs?...TFM OR SINGLE SERVICE EXPERTS. WHICH ONE


AND WHY? I don’t think either on their own is a better option. One can complement the other. We live in a world of choice and uniqueness, whilst I agree that margins are an issue we should encourage the market to continue to grow with all different types of competition.


www.fsi.co.uk twitter.com/TomorrowsFM


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64