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SECURITY E TO PROACTIVE Alan Blake, Commercial Director at Secom, tells Tomorrow’s FM.


comprehensive service that is proving to bring not only financial benefits for our customers but benefits to society at large.


“Our focus is moving from reactive to proactive security – led by technology and intelligence on criminal activity.”


Secom has worked closely with Co-op to develop an advanced system for reducing thefts and assaults at many retail stores in areas of high crime risk.


Alan said: “We’ve helped Co-op cut theft and stock losses by a significant amount and made stores safer for staff and customers. Importantly, our team has been able to provide enough evidence directly for police to get convictions of numerous repeat offenders. All of this is delivered by Secom’s investigators and intelligence analysts, which reduces the impact on staff and police time.


“This is significant because throughout the UK police forces have acknowledged that resources are stretched and they do not have the time to investigate high frequency/low impact crimes such as shoplifting or anti- social behaviour. We are now providing all of the required paperwork plus CCTV footage directly to police via our secure cloud servers.”


With the help of today’s technology, Secom’s highly qualified security analysts are able to study criminal activity – especially the behaviour of repeat offenders. “They have moved into a predictive phase of offender behaviour, which highlights the most vulnerable stores and allows our customer to make proactive security decisions.


“This intelligence allows forecasting of higher-risk crime periods, so that store staff can be extra vigilant at the appropriate times. It also means that any spend on manned guarding can be allocated more efficiently.”


Not only can in-store security cameras pay for themselves through prevention of retail crimes – they can also assist managers to make informed commercial decisions.


Artificial intelligence algorithms are now able to show traffic flows through a store – and this means promotional items can be positioned where most people will see them. The same software can also predict problems, such as potential queues at checkouts, based on customer footfall and buying habits, so that appropriate pre-emptive action can be taken.


“The security needs of retail organisations obviously differ enormously from those of other sectors, but the technology available today provides solutions that are easily scaled to the specific needs of small and large operations in all fields,” he concluded.


www.secom.plc.uk www.tomorrowsfm.com TOMORROW’S FM | 37


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