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TECHNOLOGY IN CARE


RESPONSIVE 1.6: How is technology used to support people to receive timely care and support? Is the technology (including telephone systems, call systems and online/digital services) easy to use?


When set up correctly and consistently to your brand of care, your care management system will alert you when your care delivery is falling behind and offer instant prompts for staff to remind them what personal preferences and background the resident has and how to do certain tasks safely and correctly.


“Everyone wants to be validated with an


outstanding certification for all the effort and compassion put into


creating and consistently delivering a person-


centred care operation.”


EFFECTIVE 1.3: How is technology and equipment used to enhance the delivery of effective care and support, and to promote people’s independence?


Some care technology will allow you to build care plans together with the resident. They are able to choose what activities they would like to do and what goals and outcomes they want to work towards and achieve. People are continually changing their tastes and nutritional needs and some systems cannot only help you plan meals with residents but also report on patterns and highlight allergies. If there are any conflicts from the medication administration module with food or drink, this will also be flagged up.


WELL-LED 4.6: Are information technology systems used effectively to monitor and improve the quality of care?


WELL-LED 2.8: How does the service assure itself that it has robust arrangements (including appropriate internal and external validation) to ensure the security, availability, sharing and integrity of confidential data, and records and data management systems, in line with data security standards? Are


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lessons learned when there are data security breaches?


Cura has an innovative NEWS (National Early Warning Signs) score feature where critical actions are predicted, alerted and monitored, staying one step ahead of most other care systems on the market in terms of functionality. Cura is also fully GDPR compliant in line with the IG toolkit to ensure all the personal data you have on residents and staff is safe from malicious threat.


Everyone wants to be validated with an outstanding certification for all the effort and compassion put into creating and consistently delivering a person- centred care operation. Aſter reviewing the KLOEs in some depth, here are the take-aways to achieve outstanding for each line of investigation:


To achieve outstanding for SAFE: There needs to be a comprehensive ‘safety management system’. Innovation is encouraged to achieve sustained improvements in safety and continual reductions in harm. The service actively seeks out new technology and other solutions to make sure that people live with as few restrictions as possible. The service deals with issues of poor performance immediately and ensures staff are supported to improve.


To achieve outstanding for EFFECTIVE: People are fully involved and help to plan their meals with staff, taking nutritional advice into account. Staff are aware of people’s individual preferences and patterns of eating and drinking and there is flexibility when needed or requested.


To achieve outstanding for CARING: There is a strong, visible person- centred culture. The service allows staff to focus on building and maintaining open and honest relationships with people and their families, friends and other carers. There are creative ways of reflecting people’s personal histories and cultural backgrounds and the staff are matched with people’s interests and personalities.


To achieve outstanding for RESPONSIVE: The service has an innovative approach to using technology. People are involved in decisions about how it is or could be


used. There is a rapid response to people’s changing care needs and advice on care and support for people and carers at the times they need. Staff use innovative and individual ways of involving people and their family, friends and other carers in their care and support plans, so that they feel consulted, empowered, listened to and valued.


“Technology is clearly pushing the boundary


towards better care and Cura Systems is proud


to be at the forefront of this change.”


How to achieve outstanding for WELL-LED: There is a rapid response to people’s changing care needs and advice on care and support for people and carers at the times they need. There is a strong framework of accountability to monitor performance and risk leading to the delivery of demonstrable quality improvements to the service.


Technology is clearly pushing the boundary towards better care and Cura Systems is proud to be at the forefront of this change. We provide care homes with the comprehensive, secure tools and support to achieve and evidence their CQC compliance and delivery of best of breed care.


We recommend you have a strategy meeting with everyone in your team to fully understand what they want from a care system. Create a wish list and do your research, Cura Systems employees have worked for many care management systems over the years and know many of the potential pitfalls, we can give you an unbiased check sheet to get you started. Just give us a call and reference this article. Our best advice is to see at least three systems and have an actual trial and a play with it. If someone is trying to sell you a system from a PowerPoint presentation it usually means that part of the systems doesn’t work well or is merely just a concept.


www.cura.systems www.tomorrowscare.co.uk


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