TECHNOLOGY IN CARE International Intelligence

We take a look at how Sekoia’s care planning technology has made life easier for specialist care centres in Scandanavia.

Sometimes looking across the borders can help broaden horizons. In Denmark, a range of learning disability care homes are seeing great benefits of converting to digital aſter they introduced Sekoia’s care planning soſtware. They are now using less agency staff, and those that do get involved know more precisely where to begin and what to do.

Sekoia is a digital tool for care homes which frees up time that can be spent where it matters the most – providing care. Sekoia consists of several fully-customisable applications for all aspects of care delivery. By installing Sekoia on touch screen devices placed around a care facility, staff can easily access all the information they need, right where they need it. The result is enhanced care delivery with fewer mistakes and easier logging of observations, resulting in greater job satisfaction for the care team.

Four Scandinavian care homes recently replaced manual logging of care tasks with the Sekoia system. An essential difference these care homes are now experiencing is that staff now have a way of sharing knowledge that allows for everyone to provide their care in the best way possible. This is mainly due to the individual and bespoke descriptions and guides that staff are using when they are dealing with the residents – as opposed to notes “hidden away” in the back office or in a binder.

Dorthe Petersen, Registered Manager at one of the homes, said: “A paper note is worth very little when it comes to delivering care.

“We have significantly reduced the amount of prose we write, as well as the number of paper notes we use, since we have gone live with Sekoia.”

The Sekoia system means that staff no longer need to do verbal handovers on the fly and ‘remember to’ notes. Using the tool, staff can clear ‘to do’ lists as they go along through the day’s work.

Commenting on the effectiveness of the system, Dorthe added: “ Our best evidence for this is the reduction of critical errors.”

Karl Schwartz, Head of Learning Disability, explained on a top level how he sees the role and situation of his care homes: “We are hired to provide a professional service and, for this, digital care planning is good to have.

“You have to remember that the soſtware is only as good as we make it, through what we input into the system.”

In other words, managers are handed a powerful tool, but should at the same time be mindful of what they want to achieve with it and why.

Since care delivery has been made digital in all the four homes, it is easier to work across departments, and help in any meaningful way. The system even highlights this. All together the use of agency staff is drastically reduced aſter the implementation of Sekoia and the professional competencies are put back in to focus.

“It’s about creating the right conditions that provide the care staff with the tools they need in the respective situations they face,” Dorthe concluded. - 14 -

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