Investigating The Benefits

Abu Omar, Founder of Cura Systems, discusses how technology can assist care homes in meeting CQC standards.

Findings from the Care Quality Commission’s (CQC’s) initial programme of comprehensive inspections in adult social care published as ‘The state of adult social care services 2014 to 2017’ showed what the sector can learn. A key theme that shone through in terms of high-quality services was a clear focus on person-centred care. This means that staff really get to know people as people, understanding their interests, likes and dislikes. They should also always bear in the forefront of their mind the question- ‘would I want this for my loved one?’

Andrea Sutcliffe, Chief Inspector Of Adult Social Care for the CQC, has continually urged health and social care providers to embrace innovative digital technologies to improve care delivery.

Although the CQC’s previous response to the adoption of technology during an inspection was down to that inspector’s personal views, they have made visionary moves in the recent revamp of the Key Lines of Enquiry (KLOE) to ensure care technology use is consistently reported on.

“Friends and family

members love that they can send old photos of

the resident through so the care workers can talk about their past life experiences.”

If all care providers were transparent enough to give the CQC inspectors their own login access to their IT systems, they could (subject to appropriate consents) carry out a preview that will shorten their review time and lead to a better outcome for the provider.

Aſter reviewing the evolved KLOE, prompts and ratings characteristics for adult social care services in depth, it is undeniable that care management technology features will support your quest for CQC compliance.

Friends and family members also love that, with some of the care management applications, they can send old photos of the resident through so the care workers can talk about their past life experiences, as well as reviewing the residents care plans as frequently as they wish. They can upload photos to keep their loved one informed of recent happenings to keep them involved.

Several of the new KLOE prompts explicitly mention the use of effective technology. If you do not yet use technology within your care setting, it’s worth considering embracing it. Even if you do have technology in place, are you utilising it to its best? We would suggest booking in a meeting with your account manager to make sure you are getting the most out of it and using all the modules effectively.

Any care management soſtware you choose should have many modules that will comprehensively evidence that your care home is run safely and that the service responds immediately, as well as giving your residents choice. Let’s take a look at how some of the main KLOE can be achieved with the implementation of certain technology. - 19 -

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