"Nothing can replace the warmth and

empathy a human carer can provide,

particularly in these challenging times."

from staff, it is better to miss signing a document than being unable to give someone a drink, for example. For care providers looking to minimise risk and guarantee compliance, however, paperwork is an important exercise.

Prior to the pandemic, many innovative providers were moving across to electronic care plans and medicines management and this trend is only likely to increase. Care plans and medication records are living documents, constantly being updated throughout the day with notes and observations made using a mobile tablet or phone. This makes it easy to ensure consistency and a high level of detail without needing to spend hours on paperwork.

Medicine management systems can be accessed securely (oſten via an app) by any authorised staff member on shiſt. They receive alerts and guidance on what drugs must be administered and record their actions on the system. Importantly, staff are also prompted to provide reasons if medication has not been administered. Displaying this information in real-time enables managers and senior colleagues to quickly check residents’ records.

We have reached the point where the skills of nurses and care workers are so valuable that no provider can afford to waste them. Current working practices mean that many are over- burdened by admin tasks, leaving them with little time to genuinely improve quality of life.

Care homes must absolutely provide full documentation for compliance purposes, yet when this process is time- consuming, and recording is inconsistent, it poses a risk to residents’ health and wellbeing.


The fact is, in the current climate, providers will struggle to implement clear and consistent processes, and demonstrate compliance and accountability, without appropriate technology in place. Searching through multiple spreadsheets

and paper documents not only takes up valuable time, it could also increase the chance of important details being missed.

This is why medicine management systems, along with digital care plans and staff scheduling, are so important in reducing the admin burden on staff. At the moment, too many valuable hours are eaten away filling in different spreadsheets, preparing reports and duplicating tasks a colleague has previously done.

Reporting and compliance processes may be non-negotiable but if they can be automated and, at the same time, more accurate it will free teams up to engage with residents and their families.

It is no coincidence that the CQC believes technology ‘can support good and outstanding person-centred care’ across the five key areas it assesses – including safety, leadership, efficient and effective use of resources and care.

I regularly see news stories looking ahead to AI empowered robots being pioneered to look aſter elderly people in the future. Whether or not these robots materialise remains to be seen, but in my view, nothing can replace the warmth and empathy a human carer can provide, particularly in these challenging times.

This is why technology is so invaluable. The right systems can take on the legwork of ensuring care is safe, efficient and compliant, so carers are able to put their best qualities into practice every day. The Hubble Project is designed to use the skills and experience of providers who have successfully implemented technology, to increase standards across the whole sector and this collaboration will be vital to overcome ongoing and upcoming challenges while continuing to improve standards of care. - 47 -


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