10 QUESTIONS
10 Questions with... Tim Jones
Each issue we ask an industry professional the Tomorrow’s Care 10 Questions. This month, we chatted to Tim Jones, Group Director of Right at Home UK.
1
How did you get into the care industry?
I started to understand the huge potential and rewards of the care sector around the time that I was finishing my MBA, when I met with Ken Deary, who was about to build the foundations of Right at Home UK (RaH UK). Ken was so passionate about his vision and ethos for the organisation that I was immediately bought in to the brand! At the time, I was a successful Senior Project Manager, responsible for key accounts such as PwC, BT, and United Utilities. I wanted to challenge myself to see if I could transition between sectors based on my experience and It’s been a great success so far.
2
Who, in any other industry, do you most admire?
That’s a hard one! I truly admire any leader who has successfully built an organisation from scratch, based on delivering consistently high quality services and products that make a real impact on the lives of their clients. Steve Jobs and Apple would be an example of this.
3
How would you improve the care sector?
My burning passion is to ensure that each vulnerable adult in the UK receives high quality care and support when they need it, that their choices are respected and their desired outcomes achieved. If I could improve the sector, it would be through enabling communities to work effectively to meet the needs of their people.
4
If you could have any superpower for a day what
would it be? To find and scoop up all the lonely and isolated people in the world and to forge
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new friendships and ways for them to connect with one another.
5 6
What is the biggest challenge facing the care
industry today? As the Right at Home business model is focused on supporting self-funding clients, the biggest challenge we face is attracting the most caring and competent carers to our organisation. For the wider industry, it relates to the terribly low margins that their businesses operate from due to the insufficient social care funding within the local authorities.
If you could have a dinner party with any three people,
dead or alive, who would it be? I would have to say Matt Damon, Richard Branson and Elon Musk. Matt because he was an unknown actor when he starred in Good Will Hunting and is now a top performer. Also, he just comes across as a really nice guy. Richard started from scratch and went on to create a huge global brand that is synonymous with quality. Finally, Elon because he is inventing our future by transforming outlandish concepts into a reality.
7
What is the best advice you could give to someone new
coming into the care profession? Care and support should always be considered from a simple but hugely important principle; that it must improve the quality of life of the person receiving the service. Anyone who is driven by a different agenda should not be in the role. My advice is to do your research and find the right company to work for, or the right franchise to buy into; one that clearly has their values and ethos aligned to yours.
8
What would you like to see in a future issue of
Tomorrow’s Care? I would like to see more features on social inclusion and the impact that companionship has on the overall health and wellbeing of our older generations. In recent years, communities have suffered from the closure of local shops and services so I think we now have a greater responsibility to promote community spirit and the needs of our more vulnerable neighbours.
9
What do you think the future holds for the care industry?
I am positive that the care sector will improve for those focusing on meeting the needs and outcomes of their clients. I believe we will be able to embrace technology that will support care provision and provide connectivity to the client, which will help to reduce isolation. Ultimately though, nothing will replace the value of the human touch.
10
If you could change one piece of health and social
care legislation, what would it be? Nothing. Whilst the legislation relating to health and social care is extensive and can seem daunting, it is necessary to protect the client and their families and rightly drive ups standards of service provision across the sector, so actually I wouldn’t change any of it.
www.rightathomeuk.co.uk www.tomorrowscare.co.uk
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