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TRAINING & EDUCATION Royal Recognition

Here, we take a look at the standard of training that has helped homecare provider Home Instead to earn a royal seal of approval.

Providing the highest calibre of training and personal development programmes for its CAREGivers is at the heart of everything that pioneering elderly homecare specialist Home Instead Senior Care does. This approach has not gone unrecognised and has recently even received royal recognition.

Home Instead officially became the first homecare provider to be presented with an inaugural Princess Royal Training Award in 2016 - testament to its long-standing commitment to creating long-term careers in care for its 8,500 CAREGivers.

The new accolades from Princess Anne recognise organisations that demonstrate outstanding training and skills development programmes.

As a national homecare provider that prides itself on excellence in elder care through its relationship-led model, Home Instead whole-heartedly believes in training and ongoing education for its CAREGivers to rightly equip them for their roles.

The senior care provider, which holds 18 Outstanding Ratings from the Care Quality Commission (CQC), takes a different approach to CAREGiver recruitment too. It looks for empathy and compassion rather than previous experience. It believes this values-led approach is critical to its care model, which sees care and companionship delivered hand-in hand in visits that last a minimum of one hour. So there is no rushed care and always time for CAREGivers to talk to its 8,000 clients up and down the country.

Martin Jones, Managing Director of Home Instead Senior Care, said: “We were honoured that our brand became the first homecare provider to receive an inaugural Princess Royal Training Award. It shows that our approach to training truly demonstrates hallmarks of excellence.

What Home Instead’s CAREGivers think…

Helen McEntire, a CAREGiver with Home Instead Senior Care in Epsom and Mole Valley.

“I’ve found my ‘true calling’ and have an employer committed to training to complement that.

“Working in care is a fantastic thing to do. It’s hard to explain the satisfaction and pleasure there is in getting to know someone who is alone or frail and become their trusted helper and companion.

“I had brilliant training when I started, and there’s ongoing continuous refresher courses, which brings everything up to date. I’ve also had training in Alzheimer’s and other forms of dementia that is City & Guilds accredited, and I’m currently booked on courses for supporting people with Visual Impairment and Parkinson’s disease.”

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Keith Alldritt, a CAREGiver with Home Instead Senior Care in Newcastle-under-Lyme

“I’m a retired police sergeant and I loved my time in the constabulary. But the great thing about my new career in care is that the rewarding work goes hand-in-hand with excellent training and support.

“I’ve got several new qualifications, including a BTEC Level 2 in Care and Diplomas including Health and Social Care as well as Home Instead’s Alzheimer’s City & Guilds qualification.”

“We are committed to creating careers in care, roles where people can grow, develop, feel invested in and valued in turn. We recognise that being an employer of choice involves providing training and development opportunities which enable and empower our CAREGivers to deliver our unique relationship-led model of care - with confidence and compassion.

“Training and development is embedded into our culture, from tailored induction sessions to bespoke qualifications such as our City & Guilds Dementia qualification - developed in partnership with global experts.”

The Princess’ accolade isn’t the only royal recognition that Home Instead Senior Care holds, it received a Queen’s Award last year too, in recognition of the innovation its bespoke model has brought to the care sector.

Home Instead’s team is ever-growing and the company is looking for 5,000 new CAREGivers in 2017 to become part of its mission: to change the face of ageing.

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