COVER STORY 18
INNOVATIVE DISPENSING
SOLUTIONS SINCE 1947 Brightwell Dispensers, global designer and manufacturer of innovative dispensers for soap, paper, and chemicals is celebrating its 70th anniversary this year. From humble beginnings as a small family business, the company has established itself as a manufacturer of high-quality products and a reliable partner for companies in the cleaning and hygiene industry.
REGULARS 20
A LADDER OF OPPORTUNITY, OR A
TIN OF STRIPED PAINT? British Cleaning Council Deputy Chair Paul Thrupp ponders if a new, employer-led Level 2 Apprenticeship will be enough to head off a shortfall in cleaning recruitment.
23
DEDICATED TO CLEANING
Recognising individuals’ long-term contributions to their industry is commonplace across many sectors, and it’s quite right that cleaning is no different, says Ceris Burns, MD of Ceris Burns International, sponsor of the Lifetime Achievement Award at the 2017 European Cleaning and Hygiene Awards.
CONTENTS 6
NEWS
NEWSFLASH Your essential industry news,
including all the latest appointments, contracts and exciting company announcements. This month, we take a look at possible regulations on the sale of strong cleaning chemicals following the recent spate of acid attacks, ABM UK gets a five-year contract with TfL, and Dr. Ilham Kadri is named CEO of the newly standalone Diversey.
EDITOR’S PICK 50
DEALING WITH TRAUMA INCIDENTS
Experienced in the delicate and often upsetting task of trauma event clean-up, ServiceMaster Clean takes us through the steps of dealing with these exceptional and unsettling situations.
36
BACK-PACK TO THE FUTURE
Although relatively new to the commercial cleaning sector, Makita’s back-pack vacuum cleaners have made an impression, and have become an important part of Enhance Office Cleaning’s operations.
LEISURE & HOSPITALITY 40 42
WHEN THE LITTLE THINGS ARE KEY
TO SUCCESS Paul Mulready, Marketing Manager at Northwood Hygiene Products Ltd, explains how paying attention to the key details has made the difference at Oxford United FC.
TACKLING THE DREADED NOROVIRUS
The outbreak of norovirus at the International Athletics Championship this summer highlighted the need to maximise hand hygiene in leisure and hospitality venues. Amelia Baker from global hygiene brand Tork looks at how norovirus is spread – and whether it can be avoided.
CARPET & UPHOLSTERY CARE
31 54
TAKE BACK CONTROL Innovation isn’t just about
technology. The results and returns from new ways of thinking and working can justify changing who delivers the cleaning service and how, says James White, MD of Denis Rawlins Ltd.
www.tomorrowscleaning.com
COMING UNSTUCK Steam-e discusses how
a single invention can save time and money, and vastly improve the maintenance of carpets, upholstery and entrance mats.
34
HOW SOON IS NOW? Mike Egerton, Managing
Director of Host von Schrader, answers the question of when should you start cleaning a new carpet?
TRAUMA & ACCIDENT CLEANING
52
A NEW APPROACH Peter Morley, Managing
Director of Morclean, speaks about one of the company’s more recent projects.
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