A day in the life

The CHSA take us through the average day for one of its Independent Inspectors.

An accreditation scheme is only as good as the standards it stipulates and the processes in place to make sure scheme

members stick to the rules. This is why the Cleaning & Hygiene Suppliers Association (CHSA) invests in an auditing process that means its members guarantee their customers ‘what’s on the box is what’s in the box’. Our Standards, Your Guarantee.

At the heart of the CHSA’s auditing process for its Accreditation Schemes for Manufacturers of Soft Tissue, Plastic Refuse Sacks, Cotton Mops and for Distributors is its Independent Inspector. An experienced quality assurance professional, Martin Yates has worked with the British Standards Institute and the European Standards Committee. He has been auditing CHSA Accreditation Scheme members since 2014.

The auditing process begins with a submission by the member or prospective member (passing the initial audit is a condition of membership) of a full product list. A site visit is then arranged. It starts with a review of the quality assurance procedures before an inspection of the warehouse and manufacturer’s facilities as required.

Standards Drop Test. Each sack is filled with the specified weight and dropped from a defined height and examined for tears or ruptures. The number of cotton mops in each box is counted and their weight recorded. Following the addition of System mops to Socket and Kentucky mops in the Scheme Standard, the length and/or circumference of the mop is also recorded. To maintain Accreditation, every member is audited at least annually.

Accredited Distributors must sell only CHSA Accredited product or product that conforms to the specified standard. Therefore, only non-CHSA Accredited product is taken off site for testing.

"It starts with a

review of the quality assurance procedures before an inspection of the warehouse and

The Schemes are monitored by an elected panel of Scheme members, which reports via its Chairman to the CHSA’s governing Council. Each year the inspector audits almost 5,000 products across all four CHSA Accreditation Schemes and anyone who fails to comply is formally warned, with the ultimate sanction for continued non-conformance being expulsion.

Compliance across all four schemes in 2018 was excellent. The results for the Accreditation Scheme for

manufacturer’s facilities as required."

The Inspector selects product as he wishes and checks label compliance. Every label must be traceable to manufacturer and batch. It must include the relevant Accreditation Scheme logo and indicate the product dimensions and count. Where required, an indicator of fitness for purpose must also be provided. For example, plastic refuse sacks must define light, medium and heavy duty according to weight. The Inspector also takes samples from the warehouse for offsite testing. In the case of manufacturing members, a few samples are also taken from the production line.

Back at his testing laboratory, the Inspector assesses each product against the specified Scheme Standard. The length and width of Soft Tissue products are measured, and the number of sheets counted. The dimensions of plastic refuse sacks are measured and the number in each carton counted.

A representative sample is then put through the British 46 | TRAINING & EDUCATION

Distributors showed an average of 97.5% of relevant products across all Accredited Distributors were from CHSA Accredited Manufacturers.

Label compliance in 2018 for the

Accreditation Scheme for Manufacturers of Plastic Refuse Sacks was 98.8%. Plastic

Refuse sacks are tested to see if they are fit for purpose using the British Standards Institute Drop Test. Performance is assessed by combining the Drop Test results with the count and dimensions of the sacks. Compliance in 2018 was over 91%.

The results of the Accreditation Scheme for Manufacturers of Soft Tissue also showed high levels of conformance. Label compliance was 89% or 95.9% excluding minor infringements, and dimensional compliance is 92.4% excluding minor infringements.

Members of the Accreditation Scheme for Manufacturers of Industrial Cotton Mops achieved near perfect conformance on label and product performance.

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