Growing digitally Ezitracker explain how they are leading with digital technology in a post-pandemic world.

Responses to COVID-19 have sped up the adoption of digital technologies by several years across all industries worldwide.

Before the pandemic unfurled as we entered 2020, there was a huge technology shift already taking place; businesses were rolling out new digital strategies to meet commercial demands – in the way they sell, the way they market themselves and the way they recruit. The gig economy was booming and employers were quick to look at changing their business models to suit. No one could have anticipated the speed of implementation when COVID hit and lockdowns were enforced.

The cleaning sector emerged from ‘hidden’ workers to frontline workers overnight. If we were to get a handle on the virus, then cleaning was a number one priority to continue business operations. A British Cleaning Council audit of members in December 2020 showed that organisations and individuals had to adapt rapidly to the major changes brought by the virus.

A consistent theme throughout is praise for the dedication of the cleaning and hygiene operatives, who have done vital work protecting the health and wellbeing of others and keeping key industries going.

The contract cleaning sector has changed significantly throughout the pandemic, with lots of buildings and businesses closed and many staff furloughed. Clients had to change their requirements on an almost daily basis, depending on whether offices are open full-time, operating on a hybrid- working basis, etc. Cleaning companies had to demonstrate agile and flexible working practices enough to reflect that.

To top a very difficult situation, commercial cleaning companies who had not already embraced digitalisation for managing their remote workforce suddenly needed systems in place to track and schedule staff, and ensure payroll was fully integrated.

The method and frequency of how people are paid can have considerable impact on how they manage their finances and how they approach their daily duties. Add to that a pandemic, and cleaning operatives needed the


security and knowledge that they were being looked after appropriately by their employers. Financial stress can be a huge distraction for employees, and many employers recognise the direct impact it can have on productivity and engagement.

The notion of streamlining payroll was suddenly viewed as essential by employers, regardless of industry or size. Emerging new technologies started rolling out to transform payroll for the benefit of both employers and employees, more so in commercial cleaning and facilities management sectors where hours and locations can be varied.

Streamlining payroll processes and adopting intuitive cloud- based management technology in your FM or cleaning company can be a two-fold initiative; meaning both employer and worker benefit. With many systems already under pressure, payroll is a drain on administration and often takes several days to complete. Providing your employees with a portal, wallet or app that easily shows them things like wage slips, money transfers, PAYE, requests for drawdowns etc. means they are in control and responsible for their financial wellbeing and financial visibility.

As the world of work continues to change, so does the desire for greater speed, security, flexibility and financial security, driving people – regardless of the industry they work in – to question how they work, why they work and how they’re paid.

Ezitracker was acquired by The Access Group in March 2021. They are a solution partner that supports cleaning or FM business in the day-to-day people management process. By providing a comprehensive yet modularised solution, designed for the proactive monitoring of your people wherever they are, Ezitracker allows customers to focus on service delivery and operational excellence. Unlike many, Ezitracker provides a solution that works with our dynamic user billing model so you essentially ‘Pay as you Go’ for your people’s usage of the system.

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