Cleaning’s software solution
Team Software lets us know how to improve your standards of service delivery by finding centralised technology to manage your cleaning routes.
Put simply, service delivery is the set of tactics by which you deliver on the service-level agreements (SLAs) outlined in your contracts. For cleaning companies, it applies to how you’re managing tasks, and knowing how and when those tasks are being completed across multiple locations.
Service delivery software helps you handle the tactical provision of service as well as the strategic optimisation of your resources. This will ultimately enable you to improve performance, reduce costs, reduce risk, and deliver on customer expectations.
When evaluating service delivery software for quality and functionality, the three areas you should pay particular attention to are:
Mobile inspections and audits
Flexible mobile inspections and audit tools allow your cleaners to capture rich data, such as photos, timestamps and locations, that are critical for reporting and proof of service. This data can be easily exported and shared with both back-office staff and your clients alike, streamlining processes and providing provable service performance.
Effective service delivery software should have the ability to capture real-time information from the field. It should also have the functionality to allow your cleaners to document issues as they work.
Workforce communication tools
With new and increased cleaning procedures and protocols, more is being asked of your cleaners. You must work harder than ever to ensure customer satisfaction and win new business, ensuring that you are always a step ahead of competing bids. To meet the needs of your business while remaining profitable, you must strategically optimise your resources and stay connected with your field-based workforce.
58 | TECHNOLOGY
When sourcing new service delivery software, look for an industry-specific solution that has been designed to satisfy the needs of your operation. Service delivery software developed for the cleaning industry will enable you to streamline your cleaning routes and facilitate communication. It should also include features that will allow your cleaners to book on/off shift, select and begin assigned work, and enable them to easily connect to the back-office control room.
Incident management features
It’s not a stretch to assume your cleaners are covering a lot of ground across your contracted locations. Each worksite, whether an office, health facility or public transit facility, has its own specific, scheduled cleaning work, but the unexpected can still happen. Service delivery software should expedite resolutions and ensure your cleaners have the tools required to respond to both scheduled tasks and unplanned issues, allowing them to provide updates in real time. With incident captures configured to your contracts, you’re able to quickly identify an incident and alert the appropriate responders. You also have the added benefit of being able to report on incident management and improve your response times through reporting.
The challenges your cleaning business faces won’t be going away, but you can take steps to minimise their impact on your operation and improve the standard of your overall service delivery. By bringing together your tools, workers and SLAs in a software solution, you can ensure your cleaners are on task, your data is reliable, and you have a track record of provable service performance.
To learn more about service delivery software and how it can drive your business forward, visit the website below.
www.teamsoftware.com/tomorrowscleaning
twitter.com/TomoCleaning
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