search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
In addition to this collaborative approach, a one-stop microfibre system is rolled out at Liverpool Women’s, which aids in the containment and reduction of potentially harmful bacteria. Taylor continued: “Each area has its own cleaning trolley where tools are stored, including high and low dusting tools, mirror and glass tools, mop poles, and cloths. This keeps all equipment to hand while reducing the risk of cross-contamination. An ‘area-specific’ principle is also applied to the majority of electric equipment (some tools like imops are shared for increased responsiveness, though not on wards) across the facility to further help minimise the spread of bacteria.”


OCS also makes use of a number of innovations to keep pace with the changing nature of the hospital environment. One of these innovations was the founding of a quarterly cleaning forum – set up in October 2015 – that meets to ensure the company’s vision is kept in line with the realities of its day-to-day practices. Each business sector is present at these meetings alongside representatives from sales, procurement, commercial, IT, client services and HSQE.


The purpose of the forum is to develop a consistent approach to cleaning across the OCS portfolio and discuss best practice. This information exchange also allows senior figures within the business to meet with suppliers who can demonstrate new approaches and technologies within the cleaning industry, keeping the company at the cutting-edge of service delivery in what is typically a highly competitive sector for outsourced providers.


Most importantly, however, Taylor says the forum enables the company to develop an ongoing and open dialogue with key figures, clients and suppliers, giving them the chance to assess where changes have or have not gone to plan. She added: “Communication is key to achieving clinical excellence, as no two days are ever the same. By meeting up regularly, OCS is able to pre-empt challenges and maintain a level of service that consistently meets the needs of all its clients.”


THE RESULTS AND THE FUTURE These efforts and innovations are having demonstrable impact. Prior to OCS joining the contract, the hospital was awarded an overall ‘good’ rating by the Care Quality Commission in 2015. With OCS now at the helm, Taylor is looking to further improve on this score and develop a standard of clinical excellence at Liverpool Women’s – a standard similar to those seen at other OCS healthcare contracts.


Ultimately, Taylor believes that it’s the commitment and attention to detail that her staff provide that gives the company an edge when bidding for new healthcare business. She concluded: “OCS has and continues to enjoy great success in the healthcare sector. I believe this is down to the committed and diligent approach of our staff, who understand the multifaceted demands of working in such a challenging environment.”


www.ocs.com/uk www.tomorrowscleaning.com CASE STUDY: HEALTHCARE HYGIENE | 53


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82