WASHROOM FOR IMPROVEMENT
Are your washrooms meeting your customers’ expectations? Bruce Blackledge, Director at Arrow County Supplies, investigates what can be done to reduce costs and improve the experience.
Anyone who has ever been in a high- traffic, heavily used public washroom will have strong opinions when it comes to washroom cleanliness. Good standards are more than just clean toilets and hand basins; research consistently shows the importance washroom appearances have for customers and employees. Shown to have a direct impact on consumer habits and the feeling of wellbeing in a workforce, the washroom as a business benefit is often underestimated or completely overlooked in a complacent workplace.
22 | REGULAR
When it comes to washrooms, customers expect more than just a facility that looks clean. Due to the growing concern about antibiotic- resistant superbugs like Clostridium difficile, washroom users are often concerned about coming into contact with germs. As would be expected, washrooms in restaurants may have one of the biggest impacts on consumer behaviour and opinion. A primary factor when it comes to the way that a business is judged and then reviewed by its customers across social media, dirty, poorly maintained
washrooms could ruin a business. One of the make or break factors in business appeal, it’s important that the eye is never taken off the ball.
WASHROOM
REVOLUTIONS Addressing the notoriously poor washroom experience endured by festival goers, large event organisers are tackling the issue by offering exclusive washrooms as part of their VIP packages. Companies are vying with each other for the lucrative festival/open-air event toilet-user
twitter.com/TomoCleaning
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66
