supports the process that Smarter Services undertakes for its ISO accreditation, reducing the time taken to complete from four days to three.
• Health & Safety incidents reported and mitigated Accidents or near misses are recorded and sent directly to the Health & Safety Manager, rather than waiting for reports to be forwarded on from managers. This enables measures to be taken immediately, mitigating the risks to avoid reoccurrence straight away.
• No Access and No Shows managed in real-time In the event of an operative being unable to enter a client site or building, photos of the premises are sent immediately to managers, who can notify the client to enable access. This ensures that all cleaning services agreements are met and helps ensure customer satisfaction.
Similarly, managers are alerted if staff don’t turn up on site or are late, enabling them to send replacements. As well as using SmartTask for Proof of Attendance, staff can check and book holidays using SmartTask, all of which is collated ensuring accurate payroll and invoicing.
• Reports enable optimum business planning Smarter Services uses the reports function within SmartTask to support future operations planning. Shifts and rotas can be costed to meet forecasts on a weekly or monthly basis, ensuring that absences and changes in demand can be met within the required profit margins.
Michael added: “SmartTask is a key management tool for our business. It streamlines our business processes and provides us with the information that we need to manage our commercial cleaning services efficiently and profitably.
www.tomorrowscleaning.com
It helps us to better manage our staff, deliver quality client services, and plan for the future.”
About SmartTask
SmartTask is a cloud-based employee scheduling and workforce management solution. Its industry-leading features are built through feedback from hundreds of UK service providers, helping to radically improve the way service contracts are set up, rostered, and managed. Customers benefit from a significant reduction in administrative time and costs – with greater operational control, performance, and higher quality service delivery – that is consistently contract compliant.
The SmartTask solution is highly scalable and therefore suitable for use by owner-manager companies up to enterprise organisations with 1000s of employees.
With over 20 years’ experience, the team at SmartTask has an enviable track record of creating leading-edge, cloud-based, mobile workforce solutions and has achieved ISO27001 certification.
In May 2021, SmartTask was certified a carbon neutral business by Carbon Neutral Britain. As well as offsetting its own carbon footprint, SmartTask made the ground-breaking move to contribute to offsetting the additional footprint generated by its customers’ IT in using the SmartTask solution – believed to be an industry-first initiative.
From its head office in Buckinghamshire, the company manages deployments across the UK and beyond and is responsible for hundreds of millions of transactions each month. For more information, please visit:
www.smarttask.co.uk COVER STORY | 23
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68
