we had to remove a thicker than usual layer of dust before using the Truvox International Multiwash system to guarantee cleanliness.”
Restoring customer confidence with
visible cleaning To ensure the confidence of paying customers, hygiene assistants are present 30 minutes before doors open, ensuring every surface is thoroughly cleaned and wiped before the public arrive. Customers enter the lobby and COVID procedures are in place, including QR-code, temperature checks, masks, sanitising stations, and social distancing. The hygiene team observe throughout and clean and wipe hot-spots as required.
As soon as the customers are in the auditorium, the hygiene team carry out a full clean, including washrooms and toilets. When the performance is over and customers are leaving, the hygiene team follows them through to ensure all touchpoints are thoroughly cleaned. Finally, everywhere including the auditorium is cleaned again.
Chris commented: “One of the lasting effects of the pandemic is that the general public is now much more aware of safety, cleanliness and hygiene. Cleaning used to be something we did before or after the public were in the building, but now people expect to see cleaning taking place, and you could say it has taken centre stage.
“Due to social distancing, we had the opportunity to trial the bubble format when we opened the Robinson Crusoe pantomime at Christmas, as well as hosting
www.tomorrowscleaning.com
the Gingerbread Man in the Drum. The feedback from customers was so supportive and informative and they certainly appreciated the visibility and frequency of cleaning routines. The customer perception of cleanliness is imperative and our highly visible hygiene assistants add to customer confidence.”
Specifying the right equipment
Chris concluded: “Understanding the wide and varied challenges of reopening safely, we reviewed our cleaning and hygiene requirements and realised that our old methods and outdated equipment simply weren’t good enough. We needed equipment which was practical, efficient and reliable.
“Choosing the flexible multipurpose Multiwash system from Truvox ticked every box. From hard floors to washrooms and carpets, staff found it easy to use with little training. It is manageably lightweight while delivering heavyweight results. We’ve used the system to clean the auditorium, so rather than having a professional contract cleaning company which would take days, we can do it ourselves.
“We’ve also deployed the Multiwash system at our production and learning sister site, the TR2, where we face different cleaning challenges as it is used for workshops, rehearsals, set-building and the wardrobe department. The easy-to-use and exceptionally efficient Multiwash system from Truvox International has provided the perfect solution to ensure cleanliness and hygiene across our premises.”
www.truvox.com FLOORCARE AND MAINTENANCE | 45
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