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10 Questions with... Marc Kemp

Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This month, we chatted to Marc Kemp, Managing Director at Futures Supplies & Support Services Ltd.

Q1 Q2

What was your first job? Armani London stock

controller – there are worse jobs to start your career with.

How did you get into the cleaning industry?

We had our first child, and a “2 hour each way” commute into London was not conducive to good family life, so I took a temporary role in what were fairly early days for the family business. However, I found myself absorbed and motivated by it. Hence why I find myself in this role, 16 years later.

Q3 Q4

Which three words describe your personality?

Fun, Dynamic, Trustworthy.

If you could visit one place in the world, where would you

go and why? It would definitely be the Italian Alps. Just the opportunity to drive through the scenery. In addition, while I have not yet tried it, being a bit of a speed freak I am sure I would enjoy skiing. Italy has a very relaxed atmosphere, and the views are dramatic in any season. And of course, food doesn’t get any better.

Q5 70

How would you improve the cleaning industry?

The most important thing for us at Futures Supplies & Support Services is to raise standards through training and education. Job satisfaction relies on people knowing what they are doing and that they are doing a good job. And with job satisfaction comes pride in the industry which

in turn will increase the reputation of the industry. We also believe that there should be more emphasis on quality and value – the cheapest is absolutely not always the best. Again, this comes down to good training – understanding what to use in each circumstance. Manufacturers can do a lot to help here – for example, the Katrin Academy from Metsä Tissue is an excellent initiative.


Q7 Q8


If an intern were to start tomorrow, what’s the one

piece of advice you would give them? Listen and gain as much knowledge as you can from all the people you work with. The industry needs to evolve and grow – and new talent will do this – but a sound understanding of where it has come from will ensure that the growth is positive – and not re-inventing the wheel!

What do you do to unwind? Time with the family, golf,


If you were stranded on a desert island and you could

only have one thing, what would it

be and why? A helicopter, which I would then use to get home but revisit the island when it all gets too much.

What, do you think, is the future of the cleaning industry?

Technology enhancements will definitely form the basis – and better technology will improve and enhance the process. I would also like to see innovation focus on more chemical

Check out next month’s issue to see what Marc asked our next industry professional...

-free cleaning – as a major step towards reducing the environmental footprint of the industry.

Karen James, Director at KomPear Cleaning, asks...


Do you think that sometimes innovation

is repressed within organisations because ‘historically’ that is not the way we have done it – or – it is too difficult to come up with a workable solution for that? Do companies dare

enough to be different? There will always be both leaders and followers – it’s an important part of product introduction process. If we all rushed towards a new idea at once, history shows us we could have a disaster on our hands. However, organisations should constantly look at innovation and here at Futures, we love to implement new ideas and bring new innovations to market. If product introduction is done efficiently, there are many benefits including cost savings, and a reduced impact on the environment. Importantly for us, a lot of these ideas come from listening to our customers.

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