A COLD CHALLENGE FOR CLEANERS
As Winter closes in, Vaclensa discusses the challenges of cleaning as the weather gets worse and more and more shoppers arrive.
With the Indian Summer far behind us, the UK is now set for another traditional cold and frosty winter. While this is certainly a great backdrop for many a festive walk, it will almost certainly present a number of problems for FM companies, contract cleaners and in-house staff working hard to ensure high standards of cleaning, both inside and throughout the grounds, are maintained during the festive season.
Vaclensa Ltd is a market leader within the UK supplying machines in every category from vacuum cleaners to ride-on sweepers. But alongside their extensive range of products, Vaclensa is also renowned as a provider of expert service and maintenance options which, more often than not, is what attracts clients to the company in the first instance.
John Stewart, Major Account Manager for Vaclensa, said: “Cleaning becomes much more difficult at this time of year and clients want the reassurance that whatever the problem is, their service provider is ready and able to help them.”
As the Christmas shopping rush begins, supermarkets and shopping centres are excellent examples of how a rise in customers (which is certainly good for business) can have a drastic impact on the challenges for their cleaning teams.
32 | WINTER MAINTENANCE
First impressions still count and entrances need to be as clean, inviting and impressive as possible. But with an increase in footfall these entrances can become wet, slippery and dangerous as visitors (and staff) bring with them the snow and water from the outside. While entrance mats are there to reduce this risk, the sheer volume of people can become too much for even the best quality mats.
John commented: “Our clients within the supermarket industry are key examples of where cleaning teams have a specific need for continuously working equipment and the least possible amount of machine downtime. These teams are not only required to continue with the standard day-to-day cleaning but at this time of year they face the need to improve safety and remove hazards for customers, and this will fail if their equipment breaks down.”
Vaclensa operates one of the largest field service networks in the country, with more than 60 directly employed, experienced and trained engineers on the road, as well as a dedicated in- house customer service and technical support team.
With the ability to provide customers with a same-day call out service, Vaclensa also offer customers a number of predetermined service packages. These cover customers for all call-out
charges, labour and parts, with no limit to the number of service calls they can make, regardless of whether the issue is through machine fault, accidental misuse, or user damage.
John continued: “Whereas a number of other service providers act as insurance companies covering only the basics, we go the extra step and provide customers with a loan machine (Sweeper or Scrubber Dryer) at no cost if we need to bring their original equipment back to our workshop for repair.”
To reduce downtime even further, Vaclensa also provides bespoke ‘Quick Care Guides’, training videos and service kits (containing consumables) to enable customers to fix basic problems on site immediately without the need to place a call.
Leading the way in ‘preventative maintenance’, Vaclensa is working on several machine technologies and software applications to help improve machine usage and minimise downtime, but reactive maintenance is still equally important. Cleaning teams need to ensure they are fully trained on the equipment they are required to use and that their service provider can respond and resolve the faults as quickly and as effectively as possible.
www.vaclensa.com twitter.com/TomoCleaning
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