COVER STORY
22 6
DUAL PUMPS Dual Pumps highlights their
NEWS
WHAT’S NEW Our new look News section
packs in all your essential industry news, including all the latest appointments, contracts and exciting company announcements, along with new product launches and announcements. This month, we report from the ECH Awards in Rome, Diversey rebrands, finalists are announced for the KCP Golden Service Awards, and much more.
REGULARS 24
THE ‘SHINY’ AND THE ‘SERIOUS’
BCC Deputy Chair Paul Thrupp reflects on the awards season, while looking ahead to next April’s Cleaning Show in Manchester.
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NEXT LEVEL CUSTOMER SERVICE
When it comes to meeting customer expectations, Arrow County Supplies isn’t content to just hit its targets: it aims higher.
WINTER MAINTENANCE 28
FOUR WAYS TO GIVE FLU THE COLD
SHOULDER Paul Jakeway, Marketing Director of hand hygiene expert Deb, highlights four ways to reduce the impact of illness on productivity.
44 48 56 34
www.tomorrowscleaning.com
DON’T SLIP UP ON WINTER SAFETY
David Gajda from ECO Integrated Property Solutions offers maintenance advice on keeping safe, compliant and open for business throughout winter.
THE POWER OF TOUCH Dave Carson of P-Wave
explains how a new low-cost technology has the power to protect clean hands from picking up the pathogens using door handles and push plates.
IS YOUR BUSINESS READY FOR
CHRISTMAS? The clocks have gone back, the dark winter nights are upon us, and with Christmas around the corner, Brightwell investigates how to make sure your facilities are ready.
COMMERCIAL LAUNDRY
THE BENEFITS OF OPL Should hotels consider
installing an On-Premise Laundry (OPL) system, rather than sticking with outsourced solutions? Liz Smith-Mills investigates.
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UPGRADING YOUR LAUNDRY
Girbau informs us about how one hotel could no longer cope with demand, and needed to make changes to their laundry services.
CONTENTS | 3
CONTENTS 60
CLEANING UP FOR CHRISTMAS
Thor Diesel heavy duty engine-driven pressure washers.
The most wonderful time of the year can also be the most stressful for those in the cleaning industry, so says Jangro Operations Director Joanne Gilliard. Here she discusses how to tackle the pressure that the festive period places on cleaning businesses.
EDITOR’S PICK 46
REFRESHING INNOVATION
Hygiene services are shedding their image of missed collections and lingering washroom odours. A new, female-oriented provider is taking up the challenge, Stephen MacDonald reports.
WASHROOM HYGIENE
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A WELCOME NUDGE Northwood’s Paul Mulready
looks into how to encourage washroom users to clean up their act.
HO HO HYGIENE Here, Tork looks at improving
festive hand hygiene – particularly in public areas – when people are crowded together in shops, restaurants, parting and visiting family and friends for the holidays.
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