At your leisure
In the health and fitness industry, customers tend to have much higher expectations for cleaning standards, Cleanking explains.
More and more people are signing up to leisure and sports centres – particularly those with extensive facilities including spas, saunas, swimming pools and cafés. Members pay upwards of £1000 annually for premium centres, so they expect expertly maintained facilities, cleaned to the highest possible standards. Impeccable health and hygiene will be of the utmost importance.
But leisure centre facilities are open long hours, meaning cleaning often takes place out of hours or overnight. Flexibility is key as some gyms, including our client Anytime Fitness, are even open 24/7. Cleaners have to be efficient yet thorough – working around members to ensure as little disruption to them as possible, whilst still maintaining the same professional standards at all times. With fitness clients, it’s essential to maintain clean facilities to adhere to Health and Safety legislations as well as giving their customers clean space to carry out activities.
Nitty gritty
There are many different areas to consider, from reception, café and refreshment areas to the gym equipment, changing and shower rooms. Floors, windows and air- conditioning units need cleaning, bins need emptying and sanitising, and changing room products such as shampoo and conditioner need restocking.
Changing rooms are particularly high-traffic areas requiring special attention. Even otherwise pristine facilities will be let down by clogged drains, dirty showers and mould-covered tiles. Investing in these areas is paramount to guaranteeing customer satisfaction – as is using cleaners who respect members’ privacy and conduct cleaning seamlessly and undetected.
Equally, swimming pools require strict cleaning regimes due to Health and Safety hygiene criteria. When choosing a cleaning company to take on a leisure centre contract, it’s important to select one that has experience of this type of service who can remove limescale, calcium and body fats whilst also controlling bacteria and algae growth.
One of the biggest tasks CleanKing has faced supporting 38 | LEISURE & HOSPITALITY
leisure centres is ensuring the flooring is safe and clean for members to carry out various activities on: many floor finishes can be stripped, sealed and polished. This process removes dirt, glue, carpets or the old top finish – replacing it with a new protective coating and creating beautifully shiny floors which enhance the overall look of the building.
Most floors should be stripped and polished at least once a year, depending on the ongoing maintenance. Floor restoration projects should begin with a thorough assessment of the area – allowing the surface material composition and any issues to be identified. This will ensure the correct care and approach is applied to achieve the best result. With many different flooring throughout building such as changing rooms, showers, gym and reception floors – it’s essential for health clubs to maintain their internal floors.
And that’s just the inside. Externally, leisure centres also need work including exterior jet washing and patio cleaning – as well as the cleaning of windows, facades, canopies, exterior signage and pay machines.
It’s a big task, but one that’s vital to get right, which is why it’s best left to the professionals. Cleaning service contracts ensure that expected facility standards are upheld at all times and reduce downtime.
The experts
No matter your facilities, overall presentation and cleanliness directly influence customer retention and your bottom line. So, it's vital to ensure the cleaning company you use meets your customers’ high standards to keep them coming back again and again.
With over 20 years’ experience and a plethora of clients across a variety of industries, we understand the importance of consistently delivering projects on time and to a high standard – and are proud to have clients returning time and time again. We pride ourselves on being more than just cleaners; going the extra mile to ensure our clients are receiving the highest level of service.
www.cleanking.co.uk twitter.com/TomoCleaning
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