Cleaning considerations
Robert Scott shares insight from its Clean Team for businesses to navigate these challenging times, manage and reassure customers, and how to implement the right cleaning processes with increased diligence.
As we deal with the ever-changing landscape of the Coronavirus (COVID-19) pandemic, it’s more crucial than ever before for the cleaning industry to work together and uphold its duty to keep the UK hygienically clean.
The industry is seeing unprecedented demand from customers as key workplaces, supermarkets, hospitals, care homes and other public spaces increase their commitment to keeping as hygienically clean as possible to combat the spread of the virus.
Managing demand, reassuring
customers Sales Director Alastair Scott explained: “It’s important we understand and consider the role we play within the cleaning industry and the supply chain as we continue to manufacture and distribute products that our customers need most. Our role has been deemed as an essential service by the UK government and it’s crucial for us to continue to ensure we can support frontline janitorial staff.
“In a time of such uncertainty, we have a responsibility to be transparent and open in our communication to customers. Be clear with customers on stock level and availability, changes to delivery dates and lead times. By communicating clear and accurate information, your customers can plan accordingly, and find alternative solutions if needed.”
66 | INFECTION CONTROL & PREVENTION Recommended advice
Increasing hygiene protocols means that customers and end-users may be looking for guidance on which products to use and how to use them effectively to combat the spread of COVID-19. When sharing information, look to trusted sources such as Public Health England (PHE), the World Health Organization (WHO), the British Institute of Cleaning Science (BICSc) and the Cleaning and Hygiene Suppliers Association (CHSA).
Tom Capper, a Regional Sales Manager at Robert Scott, said: “As the industry is currently in overdrive for products such as disposable mops, cloths, spray bottles, pumps, etc. please be mindful of cross-contamination. Don’t forget hygienic and cost-saving products such as reusable microfibre cloths, which can be used multiple times if they are washed at the correct temperatures above 60°C after each use.”
Tracy Kirkpatrick, Regional Sales Manager at Robert Scott, commented: “Increase the cleaning of common touch points which can experience high volumes of human interaction, therefore easily transmitting and spreading viruses. These touchpoints often include handrails, door handles, lifts and escalators, push plates, sinks, tables, vending machines and more.”
Kelly Brierley, Key Account Manager at Robert Scott, added: “Always clean from top to bottom – so high level to work
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