Most locations, especially those that are not healthcare or occupied by high-risk citizens, are really looking for an increased frequency of cleaning and possible addition of disinfecting. It’s best to ask what their goal is first: reduced risk of cross-contamination of high-touch surfaces, increased peace of mind for occupants, or concern that someone in the building has tested positive and one or more areas need to be addressed.
Once you know what they are trying to achieve, you can then turn to evaluating the current scope of work, traffic patterns (are more people working from home, is there a lot of visitor traffic, routine occupancy, etc.), to determine the best workloading of services to meet their needs.
Next you want to explain the why as well as the what, when and how often. This ensures the customer understands what they are getting and how it can achieve their goals, even if it isn’t what they initially asked for.
Cleaning and disinfecting for COVID-19
These steps and recommendations are for community or non-healthcare facilities (e.g. schools, higher education institutions, offices, daycare centers, businesses, community centers) that might have encountered a person with the coronavirus.
Before engaging in the process of cleaning and disinfecting an area for COVID-19, get important information on the location and work requested. Do a site assessment (in person if possible) that allows you to determine the most appropriate process, steps, PPE and tools.
Identify any additional hazards such as electrical equipment, sharp corners/objects and your approach to mitigate these hazards. If cleaning and disinfecting is not
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required immediately, delay the process for 72 hours, with the area cordoned off to avoid entry. After that, the amount of viruses still active will have been reduced significantly.
Prepare an action plan that, for example, includes:
• The entry and exit location where you stage the donning and doffing of your PPE (putting it on and taking it off), the equipment and chemicals you’re using. It is important that you prepare your entry and exit location with, for example, bags for disposable PPE, disposable towels, cleaning and disinfecting tools, and anything else you need to safely finish off the work. Secure the ability to wash your hands with soap and water immediately after removing your PPE: if a sink is not available, have appropriate hand sanitisers available.
• Your cleaning and disinfection process, chemicals, application methods and tools, PPE and any other requirements. The minimum PPE to be worn for cleaning surfaces with potential COVID-19 contamination is disposable gloves and an apron. Any additional PPE like a respirator, eye and/or face protection needs to be based on the chemicals and disinfection processes being applied (for example, spraying).
Follow your cleaning and disinfecting procedures for the area. Use a two-stage process of cleaning first before disinfecting or a combined process with the appropriate chemical and dispose of all waste according to your local area's regulations.
Finalise your work with the appropriate checks for successful completion of the work, documentation and customer engagement.
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