Training & Education Sponsor
Solutions and support Lynn Webster Consultants Ltd (LWC Ltd) has established its sound reputation on being a source of essential expertise for organisations operating in the FM and cleaning arenas.
Here’s why... With the melding together of hard and soft services FM provision is an increasingly complex affair. Knowledge and expertise needs to be wider and deeper than it has ever been, and managers within the FM arena perform a daily balancing act for which they have to be admired. As the call to reduce costs, while maintaining, or ideally, improving quality gets louder FM managers face a barrage of choices which they may not always be equipped to confidently make. Deciding where best to focus effort and attention has become a skill in itself and managers may not feel they have sufficient expertise to effectively respond.
Lynn Webster Consultants Ltd, LWC Ltd, has established its sound reputation on being a source of essential expertise for organisations operating in the FM and cleaning arenas. LWC Ltd offers expertise under the operational banners: consultancy, audit and training. LWC Ltd recognises that each type of service provider has particular needs relating to their current or future clients. LWC Ltd clients include cleaning and facilities management companies, as well as organisations that contract out aspects of their provision, and departments that supply in-house services to their own organisation.
LWC Ltd consultants have vast industry knowledge and experience spanning the retail, healthcare, residential care, education and hospitality sectors and there is a strong ethos of continuing professional development in the team.
Professional and comprehensive consultancy services are available to address all aspects of cleaning and FM and associated cleaning contract management. These services are wide ranging with specific
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requirements agreed in close collaboration with the client organisation; LWC Ltd ensures that solid consultancy objectives are drawn up and agreed at the outset. Examples of consultancy work include: comprehensive support for procurement through each stage of tendering and contracting processes; defining cleaning standards and specifications; setting specifications and service level agreements; defining appropriate Key Performance Indicators; designing and implementing audit procedures; identification of knowledge and skills ‘gaps’; hands-on project management.
As the nature of FM contracting develops and evolves organisations understand how important it is to ensure the quality of in-house and contracted cleaning and associated services. Balancing quality and cost is an ongoing issue but unless there is a clear definition and agreement of what constitutes quality it is difficult to fully gauge actual costs.
LWC Ltd understands that a thorough and clearly defined auditing process underpins quality provision and is able to offer a two-fold approach to auditing. In the first instance LWC Ltd offers independent investigation, compliance review and reporting services. Cleaning audit and the audit of associated services are specialist areas that need high levels of technical competence. The expert intervention of independent cleaning audit services has been shown to reduce the need for day-to-day arbitration between the client and the service provider, which in turn can reduce costs, while ensuring that contractual requirements are being
fulfilled. The second aspect of auditing that LWC Ltd offers is in the development and establishment of bespoke audit programmes that harmonise
with the contractual processes, and reduce the need for bolt-on approaches that can prove costly.
With the increasing demands on FM managers, including the need to be more conversant with what constitutes effective cleaning, LWC Ltd has established training and development approaches to build the skills and knowledge required, which meet the evolving needs of the industry and those that work within it. This helps keep the operative safe, the building safe, your company safe and the client safe.
Lynn Webster Consultants Ltd prides itself on providing cost-effective and quality-driven solutions and support to the facilities management industry.
Contact Details:
T: 07940 176 305 E:
lynn@lwc-ltd.co.uk W:
lwc-ltd.co.uk Twitter: @SparkLynn
www.tomorrowsfm.com
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