able or too pushy! After attending this informative, yet fun work- shop, you’ll return to your community with a toolbox of effective leasing and closing ideas you’ll want to implement immediately and…you’ll close more leases! Thursday, August 12, 2021 3:10 pm – 5:10 pm


Diversely Similar with Rich George (2 CEC) In this program, participants gain a new understanding of di- versity in the workplace as it relates to co-workers and customers. Participants will gain an awareness of where they are personally on the diversity continuum and will gain tools to further embrace what makes us all different and unique. This diversity program produces very thoughtful outcomes for participants to encourage leveraging what makes them different versus fighting against those same differences. Thursday, August 12, 2021 12:50 pm – 2:30 pm


Dealing With Difficult People with Rich George (2 CEC) In this fun and energetic session, participants will gain a new


understanding of dealing with the difficult people in their lives. Participants will gain a set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program’s conclusion, participants should be able to L.E.A.R.N. their way through conflict List the benefits of effectively dealing with difficult people. Thursday, August 12, 2021 3:00 pm – 5:00 pm


Customer Service for Maintenance with a Panel of experts (2 CEC)


Residents will love their home if they love their experience!


Why is customer service so important within our maintenance teams? Building customer loyalty is driven through our communi- cation, accountability & interaction. Please join us as we journey through a variety of ideas to better serve our customers. Thursday, August 12, 2021 3:10 pm – 5:10 pm


COMMITTEE OPPORTUNITIES If you are interested in getting involved with the Education


program or the NextGen group and help plan all of the great op- portunities like education and career advancement, please contact Kaley@gcnkaa.org. Both committees meet back-to-back on the second Wednesday of every other month. Our next meetings are July 14 at 9 am and 10 am. These meeting are hybrid in person with online Zoom option.


INDEPENDENT RENTAL OWNER IRO Roundtables are back in person! We are so excited to


see everyone. We will be having a Happy Hour at GCNKAA Cort Center on June 17th at 4pm. Jeff Greenberger of Greenberger and Brewer LLP will be speaking about Evictions Amidst the Pandemic, a part two to our January Roundtable. Thank you to our sponsor, Securitas for providing drinks and snacks! To register, email kaley@gcnkaa.org


SPONSORSHIP OPPORTUNITIES The Education program offers great exposure through spon- sorships. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship dollars help the association provide food and beverages for the attendees. Please email Kaley@gcnkaa.org if you are interested in more de- tails about the benefits of sponsoring education!


Advance Your Career


Take the next step in your professsional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. This CAPS course helps you rise to the next level in property management. It prepares you to be an effective portfolio supervisor which may lead to increased earning potential.


CAPS training covers: • Client Services and Stakeholder Relations • Investment Management • Improving Asset Performance • Asset Evaluation • Talent Management • Contemporary Issues in Multifamily Housing


For individual course descriptions, please visit www.gcnkaa.org or call the Apartment Association offices at 513-407-8612. This course is recommended for multi-site supervisors with 24 months of multi-site supervision experience. Cost for complete course, including all class materials is $950 ($1900 for non-members). Reservations and fees are due two weeks in advance of class. Classes will be held virtually Monday, June 14 through Friday, June 18 from 9 am to 2:30 pm via Zoom. Call Kaley at the GCNKAA offices or visit www.gcnkaa.org to get registered.


8 APARTMENT ADVANTAGE 9


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