2:00PM I speak to our warehouse team on a daily basis – I confirm loading for the next day, check the driver’s availability and also speak to them about any issues that have arisen. I often have to solve problems in my role so have to be very quick to think on my feet to make sure everything runs smoothly.
3:00PM I spend some time looking at how we can improve processes – this may be on our CRM or the delivery rota. I want to help improve the customer experience to ensure we go beyond expectations. I also help our logistics admin team with any queries they may have and also help with team training.
4:00PM I answer any queries we have from our Costco account on shipping. In the peak of summer, we were shipping 50 hot tubs a day so I was extremely busy!
4:30PM
I spend most of my day on the phone it seems and my last calls of the day are speaking to the warehouse team to ensure that everything has gone to plan that day. I then sign off the orders on the system and mark as completed.
5:00PM
The day has flown by and now it’s time to go home. Time to relax when I get home ready for another day tomorrow.
WHAT DO YOU LOVE ABOUT YOUR JOB? I love the family network we have here at Superior Spas. This is not just internally with our team but also our extended family – our partner network. I have built good relationships with our partners and it’s great that we’ve helped them grow this year too. I love that fact that we are growing as a company and we have ambition for the future. I am also looking forward to moving into our new purpose-built offices and warehouse next year.
“ I LOVE THAT FACT THAT WE ARE GROWING AS A COMPANY AND WE HAVE AMBITION FOR THE FUTURE.”
OVER THE PEAK SUMMER PERIOD, Lani has seen delivery routes peak at 17 weekly routes which are planned a week in advance.
LANI’S LAST CALLS OF THE DAY are speaking to
the warehouse team to ensure that everything has gone to plan that day
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