L ANI WILKINSON
A DAY IN THE LIFE OF…
Name: Lani Wilkinson Role: Logistics Supervisor for Superior Spas Date joined: April 2019 Stand Out: Lani won ‘employee of the month’ in August 2020 as voted for by her colleagues for her hard work and being so helpful despite being so busy.
What is your role? I am the main contact for our partner network for both delivery and collections. I also look after the delivery rota including route planning and driver allocation to the jobs.
8:45AM I start the day at the morning meeting. It is a chance for us to share news, discuss the day ahead and offer ideas for improvements. It is really useful and a good way to start the working day.
9:00AM The first thing I do is go through my emails and deal with anything urgent. Many of our partners may have emailed over night to check availability for delivery and collections. Some deliveries go straight to the customer and some straight to the partner to deliver. Our partners also check for updates on stock or lead times.
10:00AM Next, I focus on the delivery rota. This can be quite complex with lots of variables. The day before a delivery I double check everything is in place. This involves liaising with our warehouse team to ensure we have the right stock ready and our drivers to ensure they are clear on the orders, route and we have no absences.
I
will also speak to our partners or customers to re-confirm. I plan the rota a week in advance. Over the summer it was incredibly busy and I was planning 16 or 17 routes, thankfully it is a little quieter now and it is 6 or 7. I have to contact our partners to confirm the orders and also ask for information that may be missing on the CRM. I group the deliveries based on the geographic location to ensure we have the most efficient route. I also book in the containers on the delivery rota. This involves talking to the freight forwarder, our partner network and also our warehouse team.
12:30PM Time for lunch and a quick game of table football in our team room.
1:00PM This afternoon I am going to book in our swim spa deliveries. These take longer than hot tubs as they are a bigger item and I need to liaise with the transport and crane company, the customer and our drivers to ensure everyone is in the right place at the right time. We have 3-4 swim spas being delivered every day in September, so it is a busy month!
JOINING THE TEAM LAST YEAR, Lani oves the family network at Superior Spas including the lunchtime table football sessions.
22 AUTUMN 2020
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