NEWS SPECIAL
ALL SPAS SHOULD CARRY a clearly identifiable serial number plate to trace its origins.
RICHARD HART calls on the hot tub industry to invest in integrity and authenticity.
“I’VE SEEN USA LOGOS AND PROMINENT MENTIONS OF THE TERM USA JUST BECAUSE THE SPA HAS USA CONTROLS OR ACRYLIC - BUT NO MENTION OF THE TRUE LOCATION OF THE FACTORY OF ORIGIN BEING CHINA.”
- Richard Hart, Aqua Warehouse
a fake serial number plate. No! You scream! Yes indeed. This spa (quite well known in fact ) had a plate with the word “Hot Tub”. Well that’s a lot of use. It had the size of the spa! Not sure how useful that would be. And that was it! No manufacturer name, no contact, no serial number or model name. Absolutely useless. In fact, I use the term FAKE as it was put there to look like a serial plate but wasn’t. That is telling me that this company has no interest in supporting its customers in the future. Thirdly, put in place a decent
support plan to be able to deal with warranty issues and long term parts
supply. This is also sadly lacking from some spa importers. One dealer recently told me he’d
given up trying to claim for warranty parts from his supplier as they either side stepped the claim, ignored him or just failed to send the part. Not just a one-off; this was on multiple occasions. What surprised me was the dealer continued to buy from them. I would have left them pronto! So if you want to import spas, from
whatever origin, please follow these three rules and I’ll play nice. But if you can’t follow those rules, then I will continue to slag you off rotten! Is that blunt enough for you?
COMPETITION TIME
FLICK TO PAGE 25 FOR A CHANCE OF WINNING A BLUETOOTH SPEAKER!
sunbeach spas
poolandspascene.com
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