Sector Focus:Corporate Hospitality
Keeping guests safe
The hospitality sector will undoubtedly be changed beyond recognition due to Covid-19. While your establishment may not yet be ready to re-open to the public and host events once more, making your guests feel safe and comfortable and ensuring the safety of your staff will be top priorities when you do. In order to get the industry back on its feet there are many factors that events spaces, hotels and restaurants will need to address.
Pre-arrival registration Online pre-arrival registration for events will minimise guest interaction upon arrival. Safety tips and social distancing guidelines should also be shared in advance; this can include hand washing guidelines, rules surrounding the use of masks, and how and when to seek medical care should the need arise.
Temperature checks and screening Taking temperatures and asking screening questions will ensure that guests are not at risk of passing on the virus to other delegates. You should also consider implementing staggered arrival times to ensure a manageable flow of guests.
Hand sanitation stations Set up hand sanitation stations at all major entrances. Disposable wipes and waste bins will also be prudent for use in lifts.
Social distancing markers With the use of signs or floor stickers, all public areas should be clearly marked to enforce social distancing. This should be especially prevalent outside of lifts, in smoking areas and at reception.
Buffets Unfortunately traditional buffets might be a thing of the past, with events spaces favouring table service or even pre- packaged room service going forward. However, staggered dining times, disposable menus and single-use buffet utensils will help minimise the risks of transmission between guests and serving staff. Dining rooms should be reconfigured to allow for a safe distance between each table, and waiter interaction should be at a minimum.
‘All public
areas should be clearly marked
to enforce social distancing’
Share evidence of best practice In order to foster trust and demonstrate your commitment to public safety, it will a good idea to share evidence of good housekeeping and cleaning activity (for example, signed and dated cleaning rotas) both online and on site. Staff should always wear PPE, such as masks and gloves, at all times, especially those in front-of-house roles.
Track and trace Implement a system (one that complies with data protection laws) that will allow you to inform all attendees if a delegate should show symptoms of Covid-19 either during or after the event.
Temperature checks are one of many precautions to help ensure safety in the hospitality sector
Summer 2020 CHAMBERconnect 61
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