Feature


Professional Services


look at the images displayed. It really is incredibly powerful. Then there is Teams. In the


current global situation with many people working from home, Teams has come into its own. It is an excellent way to communicate with your colleagues instead of only using email. In Outlook, if an email is sent to many people and then most people use “reply to all”, your inbox could get inundated – which will end up with people ignoring many emails. With Teams, there is one message then people’s replies get listed in the chain. And more than one user can edit the same document at the same time, and up to 250 people can be on a video chat Zoom, not made by Microsoft, is


also coming into its own. This has been one of the most downloaded and used Apps for March. It claims to be the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars. It is very easy to use, and like Teams, when installed on your computer, will appear as a button on the ribbon in Outlook to allow you to set up appointments from there. Google also provides a very


good suite of software that does what you need it to do, it’s just that the market has gone with Microsoft


‘Regular training for staff will not only keep up their skills, but also allow them to become more efficient and more productive at their roles’


Of course, it makes no sense to


invest in hardware and software yet just roll it out without support. A training plan is needed providing a mix of classroom training, 1-1 short sessions, floor walking to check people are OK and a help line or “surgery” sessions. The actual mix will depend on the users


knowledge, choice of software, and what people need to know. You need to decide what is the right mix to enable your workforce to be quicker and more confident. In times of hardship, training is


usually one of the first things to be cut. Yet regular training for staff will not only keep up their skills,


but also allow them to become more efficient and more productive at their roles. Frequently whilst delivering a course the trainer hears “if only I’d known this years ago” or “this way would’ve saved me so much time every week”. This is very rewarding for the trainer – who in their first 30 minutes of the class, will have assessed the level of every participant and be on the way to teaching shortcuts and new and more efficient ways of working. Please don’t disregard the importance of training.


As Mark Twain once said “If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first.”


Your “frog” is your biggest, most important task, the one you are most likely to procrastinate on. It is also very likely the one change that will have the greatest positive impact on your business.


BINARY FROG is here to help you manage these projects within your business. We want to ensure that all businesses, regardless of size, can access the professional change management services which are often restricted to bigger companies.


It often takes someone from outside your organisation to objectively assess where you are and help you meet your potential, this is where we excel by bringing our knowledge and skills to you, whether it is ‘Go To Market Strategies’ changing your business model, process improvement, or organisational redesign, the need for these services is as relevant for an SME as they are for big Corporations.


Let us help you ‘Eat the Frog!’


E: info@binaryfrog.co.uk T: 07725 974239


52 CHAMBERLINK May 2020


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