INNOVATION AND ENTERPRISE WITHIN PHARMACY PRACTICE
COMMUNITY PHARMACY PHARMACOTHERAPY
PROJECT, PRESTWICK Te Community Pharmacy Pharmacotherapy project demonstrates an innovative approach to collaborative working, ‘transforming the role of pharmacy across all areas of pharmacy practice, increase capacity, and offering the best person- centred care’ as described in Achieving Excellence in Pharmaceutical Care. Community pharmacist, Jane Rorison from Ogg & Co Pharmacy now runs a Common Clinical Conditions Clinic in collaboration with GP community pharmacist, Alan McGeer, where patients are triaged by practice staff and, where appropriate, referred to the clinic.
LINDSAY & GILMOUR PHARMACY GROUP,
EDINBURGH Lindsay & Gilmour operates in a dynamic and competitive marketplace and recognises that the company must evolve and innovate from within. Te innovative system of working that was put into practice within Lindsay & Gilmour was the ‘Objectives and Key Results’ (OKR) framework. Managing Director, Philip Galt, became aware of the ‘Objectives and Key Results’ (OKR) framework, which allows clarity between organisational goals and objectives, and the activities that are undertaken by the individuals and teams across the business. Since the introduction of the OKR Framework, Lindsay & Gilmour has seen an improvement in staff turnover and a reduction in unplanned absence levels.
M & D GREEN, GLENBURN TEAM When the M & D Green Glenburn team discovered that care home staff and
residents did not use patient information leaflets because they were thought to be inconvenient and impractical, they decided to spend time working together to come up with an idea that was more convenient for the home, while also providing the relevant information of the medications supplied. Te team then compiled ‘Easy Read Leaflets for Joe Bloggs’, which have proven to be very popular with the elderly residents.
WILL CHEMISTS, INVERURIE Like most community pharmacists, Galen Will is frequently approached by
patients complaining of deafness, itching in the ear, dull sounds, tinnitus, vertigo and dizziness. Around 90 per cent of those, who come in with such complaints, are simply experiencing blocked ears, which are usually caused by wax. Following some research, Galen purchased a new piece of equipment designed to carry out endoscopic microsuction and so he undertook a training course, which taught him how to use this state-of-the-art technology. As a result, Galen is now carrying out this procedure twice a week and has already consulted with 35 patients.
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