THE FIRST WORD
Welcome to this month’s edition of Business Network – the penultimate edition of 2019. It’s fair to say that businesses are operating in uncertain times, and have been
doing for a considerable period of time. One tthing which is certain, however, is that we are constantly navigating change at
all levels – from societal to the evolving business landscape domestically and globally. Change manifests itself in many forms, be it the Brexit effect, environmental issues,
fluctuations in the national and global economy, technological advances… everywhere we look, changes are occurring. In a business sense, the difference between growing and standing still is often how businesses adapt, evolve and embrace change – dealing with challenges and embracing opportunities in the short, mid and long term. The focus of this edition of Business Network is how we react to change and ensure
prosperous, future-proof businesses continue to succeed in an ever-changing climate. It includes an interview with RSM Risk Advisory Partner Matthew Humphrey who
offers an intriguing insight as to how businesses differ in their approaches to change and what the key factors are for businesses to consider when planning for the future. There’s also a very interesting focus feature penned by Future Life Wealth Management Managing Director Jillian Thomas on why planning for a positive future in terms of both personal and business finances need to start now, with a particular focus on retirement. And finally, as well as the physical copy of the magazine, did you know that Business Network is also available as an app? A convenient way to have each edition of the magazine – as well as past editions - available to you at all times. Just go to your app store and type in Business Network to find and download.
Best wishes, Nathan Fearn Editor, Business Network
CONTENTS NOVEMBER 2019
NEWS UPDATE 4 MEMBER NEWS New mortgage will help the homeless
30 APPOINTMENTS The Notaries Society appoints new President
32 DEALS, MERGERS AND PARTNERSHIPS Acquisition for Aggregate Industries
33 STRATEGIC PARTNERS AND PATRONS Milestone for Eileen Richards Recruitment
34 CHAMBER NEWS Celebrations have begun for Enterprising Women Awards
INTERNATIONAL TRADE 52 Spotlight on: Thailand
POLITICS 54 Why uncertainty calls for strong business
leadership
INTERVIEW 56 Matthew Humphrey, Partner at RSM
FEATURES 60 BUSINESS BANKING AND FINANCE
Digging deeper into Commercial Finance
63 Business insurance – is online or old school the way to go?
64 FOCUS FEATURE Securing a prosperous future for you and your business
69 COMMUNICATIONS AND MARKETING The art of storytelling
72 Digital marketing for small businesses
TRAINING & EVENTS 74 Getting the best out of your staff
BUSINESS SUPPORT 76 DIGITAL GROWTH
Editor Nathan Fearn T: 0333 320 0333 ext 2089
Contributor Jasmine Thompson
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Writing content to rank on Google
78 FINANCE Serving the underserved in finance
80 LEGAL Protecting your business during the redundancy process
82 SKILLS The success story of degree apprenticeships
85 INFORMATION & TECHNOLOGY Why change must be visualised
86 PROPERTY & ASSETS Protecting your commercial property
88 MOTORING Nick Jones tests the Jaguar E-Pace 240D
89 INFORMATION Creating an inclusive culture
COMMENT 90 THE LAST WORD
Chamber President Kevin Harris comments on the latest issues
business network November 2019 3
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