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ALL THE LATEST NEWS, VIEWS AND STORIES FROM AROUND YOUR LOCAL AREA:SEPTEMBER/OCTOBER


THE WONDERFUL AND COMPUTERS


WORLD OF DIGITAL


I get a lot of questions about computer security, email and passwords, so here are some good short tips:


1. If you open an email from someone you don’t know or hadn’t expected to hear from, do not click on any links in the email. These links can send you to infected websites or engage Spyware that can gather information from your computer or device. It’s like opening your door to a stranger, so don’t do it!


2. If you insist on writing down your passwords, then please, please, PLEASE do not write them down on loose bits of paper crammed under the sofa cushions. Buy an address book to put them in and use it – ‘A’ for Apple, ‘G’ for Google etc. When you write the password down, put the date you created it next to it AND make sure to write it in upper- and lower-case letters to reflect your password, or underline the letters that are uppercase.


Also, create different, funky passwords and base them on a theme, for example, cars, countries or types of flower. No pet names, no spouse names, no nicknames, nothing that is personally identifiable. Instead, create passwords that are at least 8 characters in length that contain a combination of capital letters and lower case, numbers and special characters. Never write your password down where eyes other than yours can view it and don’t give your full password out to anyone who asks for it if you don’t know them!


3. Make a point of clearing out your email inboxes and sent emails often. Then if your account does get compromised, past emails that may contain sensitive information are not on hand for viewing by strangers.


4. Ignore the emails that seem to come from your service providers, or a supposed valid provider, which asks you to reply with your Username and Password. No provider will ever ask you for that information via email.


5. Keep your Computer Software up to date wherever possible. There are reasons Apple and Microsoft update the Operating System and most Windows updates are to do with the security of your computer. Do not believe hearsay surrounding Windows 10 not being very good or stable, it is by far the best Operating System Microsoft have created and you should be running it wherever possible.


If you have questions, then email me and I’ll do my best to provide you with honest unbiased advice.


David Jeffries


dj@cockermouth-it-services.co.uk 016973 61066 Solving People’s Digital Problems www.cockermouth-it-services.co.uk


Support your local shops&businesses!


WWW.COCKERMOUTHPOST.CO.UK


Autumn Leaves Spa Day Autumn Leaves Spa Day £110 per person


Spa Facility access from 10am – 6pm Monday to Friday Hire of robe & slippers


Two course lunch in our courtyard Brasserie Choice of any two 25 min spa treatments*


Offer is subject to availability throughout September, October & November and *excludes holistic and lap of luxury treatments.


Bassenthwaite Lake, Keswick, Cumbria CA12 4RE Spa: 017687 88900


Call or see website for full details www.armathwaite-hall.com


HAVE YOU BEEN SOLD GOODS THAT WERE MISREPRESENTED ONLINE? ~ CITIZENS ADVICE ALLERDALE ~


“I bought a pair of trainers from a private seller on an online marketplace. The advert said they were Asics but when they arrived the branding said Basics. They are clearly not what was advertised, are terrible quality and not fit for purpose. Do I have any rights? What can I do?”


If you’re shopping online from an individual seller, the principle of ‘buyer beware’ applies which means you are purchasing subject to all defects and the seller does not have to declare problems.


However, the seller must not misrepresent the goods, for example by claiming they’re a certain popular brand, when they are not.


If your trainers are not as described in the advert, you may have grounds to ask for your money back.


First, try to fix the issue by contacting the seller to explain the problem, let them know your rights and that you would like your money back.


Should this get you nowhere, check to see ISSUE 435 | 19 SEPTEMBER 2019 | 7


For further help, contact the Citizens Advice Consumer Service on 03454 04 05 06, or Citizens Advice Allerdale, Town Hall, Oxford Street, Workington.


01900 604735 www.citizensadviceallerdale.org.uk


if the online marketplace has its own protection and disputes resolution system.


Finally, if neither of these work for you, consider making a claim to the court, known as a small claim. There is guidance on how to do this on the Citizens Advice website.


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