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Critical Thinking Workshops at Resorts Casino Hotel


In conjunction with Rutgers University Office of Continuing Professional Education, Edward Batten, VP of Resorts Casino Hotel’s Food and Beverage Operations has launched a series of critical thinking workshops to enhance job training at the casino resort. Not limited to associates who prepare and serve food and drinks for guests, the Critical Thinking Workshop is offered to managers, supervisors and employees of other departments in the hotel, the Resorts Conference Center, and the casino.


“Working in this industry, it is important to teach people to expect curve balls in the course of their daily work. We are training and empowering staff to recognize the cognitive biases that keep them from clear thinking,” says Batten, who worked with Rutgers to tailor the program specific to the hospitality industry and recently certified a group of 25 graduates.


“These individuals already know how to do their work day in and day out. This is more of an abstract concept. Certified instructors put them through a program of how to systematically approach a challenge or something to overcome. It is interactive. They break into groups and together they apply the things they learn in the workshop to attack a problem,” says Batten.


For example, Batten describes the process of adding a new venue for corporate groups. Resorts Casino Hotel opened the DraftKings Sportsbook, the newest concept in Atlantic City. The room can be reserved for private parties and offers groups a unique environment to enjoy and network. “The best example was hosting our first group in the Sportsbook venue. How will we operate and serve the guests smoothly in this new state-of-the- art room? My team figured it out, the event went well, and the group loved being surrounded by dozens of live sporting events. They said it was a nice alternative to a ballroom setting.”


Batten emphasizes that casino hotels are a highly regulated entity and Resorts provides constant internal and external train- ing, like TIPS about the proper service and handling of alcohol. On the food side, Resorts Casino Hotel volunteers to do SERVSAFE training for food handling and sanitation, an optional program by the National Restaurant Association.


1­ 6 March­z April­2019


“The casino industry has evolved to offer an integrated resort concept with a vari- ety of entertainment options,” explains Huff. “For example, Mohegan Sun, the flagship of Mohegan Gaming and Entertainment located in Uncasville, CT, has two live music venues, a cabaret the- ater, a comedy club, and a wide variety of shopping and dining options. This allows for a strong ROE, or ‘Return on Experience;’ while all these options being under one roof allows for net- working and relationship building oppor- tunities to increase significantly.”


Huff adds that these opportunities are only steps away from one another, as are ample hotel accommodations. “In all,” she continues, “Mohegan Sun, Resorts Casino Hotel and Mohegan Sun Pocono are exceptional integrated casinos and resorts that all offer ideal experiences for meetings, conferences and events of all sizes and scope.”


At Mohegan Sun’s flagship property there are more than 45 dining options. Within these options, numerous establishments can cater to group dining. Just a few choices


include: BALLO Italian


Restaurant; Michael Jordan’s Steak House; SolToro; Tom’s Urban; and Todd English’s Tuscany. There also are 13 pri- vate/semi-private dining rooms on prop- erty.


Mohegan Sun Golf Club features private group and party options, too, including one location that overlooks its 18-hole championship golf course in Baltic, CT. At Mohegan Sun Pocono, various restau- rants are open for group dining, such as Molly O’Sheas, Rustic Kitchen, Timbers Buffet, Bar Louie, and Ruth’s Chris Steak House.


When it comes to recreation and nightlife, Mohegan Sun boasts near end- less experiences. The upper levels of the property, upon approach of the Sky Tower and Casino of the Sky, feature the likes of Lansdowne Irish Pub and Music House as well as Avalon Nightclub. Another option is VISTA Lounge at Wombi Rock.


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